At a Glance
- Tasks: Ensure the reliability of AI systems and troubleshoot complex incidents.
- Company: Ema Unlimited Inc., a forward-thinking tech company in London.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Join a dynamic team and make a real impact on cutting-edge AI technology.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Ema Unlimited Inc. in London is seeking a Senior Technical Support Specialist to own the health, reliability, and trustworthiness of production agentic AI systems.
This is a senior, incident-driven role that operates at the intersection of AI behavior, workflows, and enterprise integrations.
You will diagnose complex multi-agent failures, coordinate with Engineering, Product, and Implementation, and guide customers calmly through Sev-1/2 incidents while improving runbooks and diagnostics.
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Remote Senior Production Reliability Engineer employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Silicon Valley. With a strong focus on employee growth, we provide opportunities for professional development and the chance to work alongside industry leaders from top tech companies. Our hybrid work model promotes flexibility while ensuring that our team remains engaged and connected, making Ema a rewarding place to advance your career in the cutting-edge field of AI technology.
