Ema Unlimited Inc. in London is seeking a Senior Support Engineer to own the health, reliability and trust of production agentic AI systems. You will diagnose incidents, coordinate across teams, and provide workarounds to unblock customers while engineering fixes are applied.
You will debug multi-agent workflows, trace failures across integrations and humans-in-the-loop, communicate clearly with customers and engineers, and help shape product reliability through robust RCA and improved runbooks.
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Senior Enterprise AI Production Support Engineer in Manchester employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
