Ema is building the world’s first Universal AI Employee, delivering production‑grade AI automation across HR, IT, Finance, and Ops. Senior Technical Support Specialists operate live AI systems, owning health, reliability, and customer trust during incidents.
You will diagnose complex multi‑agent failures, coordinate across engineering and product, and provide timely workarounds while ensuring learnings improve the system. Strong debugging and calm leadership are essential.
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Senior AI Production Reliability Engineer in London employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
