Head of Voice AI & Workforce Platform Engineering

Head of Voice AI & Workforce Platform Engineering

Full-Time No working from home possible
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Ema is seeking an Engineering Leader to scale multiple product lines in Voice, BPO, and Workforce Management. You will own the engineering organization that builds the infrastructure powering our Voice AI Employees, Agent QA, auto-learning pipelines, analytics, and workforce optimization, deployed as scalable, multi-tenant systems worldwide.

You will collaborate with Product, ML/AI, and Go-to-Market teams to translate customer needs into production systems handling high volumes of voice data,

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Head of Voice AI & Workforce Platform Engineering employer: Ema

Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.

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Contact Details:

Ema Recruitment Team