Ema Unlimited Inc. is seeking a Senior Support Engineer to own the health, reliability and trustworthiness of deployed agentic AI systems in production. You will operate at the intersection of AI behavior, workflow orchestration, and enterprise integrations.
This role requires senior technical escalation, production debugging, RCA, and close partnership with Engineering, Product and Implementation. You will own Sev-1/2 incidents, provide workarounds, and drive durable fixes while preserving
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Senior Support Engineer-Production AI Reliability (Remote) in Coalville employer: Ema
Ema is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among top-tier talent from leading tech backgrounds. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI, all while being located in the vibrant tech hub of London. Join us to shape the future of enterprise productivity and enjoy competitive compensation, equity options, and a commitment to diversity and inclusion.
