with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems , not ticket handlers. The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema s deployed agentic AI systems in production. AI behavior A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents You prevent small failures from turning into account-level crises AI failures are explained, mitigated, and prevented not hand-waved You gain rare experience operating agentic AI systems in production You build deep expertise across AI, integrations, and workflows You can grow into Reliability Engineering, Implementation Leadership, or Product-facing roles Diagnosing failures in multi-agent AI workflows AI behavior (false positives / negatives) Data quality Platform configuration Help Engineering
Remote Senior Technical Support Specialist- UK in Surrey employer: Ema Unlimited
Ema Unlimited is an exceptional employer, offering a dynamic remote work environment that prioritises flexibility and employee well-being. With a strong focus on collaboration across Engineering, Product, and Implementation teams, employees are empowered to take ownership of their roles while benefiting from clear career progression into Reliability Engineering or leadership positions. Join us to be part of a forward-thinking company that values innovation and personal growth in the rapidly evolving field of Agentic AI.
