Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed agentic AI systems in production. You will be an operator of live AI systems, not a ticket handler, and collaborate with Engineering, Product, and Implementation to prevent incidents. You will diagnose failures in multi-agent AI workflows, translate customer feedback into engineering insights, and influence product quality through RCA. #J-18808-Ljbffr
Senior Agentic AI Production Support Specialist employer: Ema Unlimited
Ema Unlimited is an exceptional employer, offering a dynamic remote work environment that prioritises flexibility and employee well-being. With a strong focus on collaboration across Engineering, Product, and Implementation teams, employees are empowered to take ownership of their roles while benefiting from clear career progression into Reliability Engineering or leadership positions. Join us to be part of a forward-thinking company that values innovation and personal growth in the rapidly evolving field of Agentic AI.
