Ema Unlimited is seeking a Senior Technical Support Specialist to own health, reliability, and trust in our agentic AI systems. You will partner with Engineering, Product, and Implementation to prevent incidents and improve system learning in production. You will diagnose failures, perform RCA, and translate AI behavior issues into actionable feedback while maintaining calm and factual customer communication. This role offers full-time remote work with equity potential. #J-18808-Ljbffr
Remote Senior AI Systems Reliability Engineer employer: Ema Unlimited
Ema Unlimited is an exceptional employer, offering a dynamic remote work environment that prioritises flexibility and employee well-being. With a strong focus on collaboration across Engineering, Product, and Implementation teams, employees are empowered to take ownership of their roles while benefiting from clear career progression into Reliability Engineering or leadership positions. Join us to be part of a forward-thinking company that values innovation and personal growth in the rapidly evolving field of Agentic AI.
