Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed agentic AI systems in production. This role focuses on diagnosing failures, incident response, RCA, and collaboration with Engineering, Product, and Implementation teams while ensuring calm, factual customer communication.
The position is full-time and remote, offering opportunities to grow into Reliability Engineering, Implementation Leadership,
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