Ema Unlimited Inc. is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of its production AI platform. This role sits at the intersection of AI behavior, integrations, and customer trust, partnering with Engineering, Product, and Implementation.
It is a full-time, remote-capable position based in London. You will lead incident responses, provide critical RCA, and ensure that issues are resolved with transparency and robust trainable learnings
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Senior Production AI Support Engineer (Remote) in London employer: Ema Unlimited
Ema Unlimited is an exceptional employer, offering a dynamic remote work environment that prioritises flexibility and employee well-being. With a strong focus on collaboration across Engineering, Product, and Implementation teams, employees are empowered to take ownership of their roles while benefiting from clear career progression into Reliability Engineering or leadership positions. Join us to be part of a forward-thinking company that values innovation and personal growth in the rapidly evolving field of Agentic AI.
