Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist role focuses on operational health of deployed AI systems, not ticket handling, with direct authority during incidents.
You’ll partner with Engineering, Product and Implementation to diagnose failures, improve data quality, and influence product roadmaps while ensuring calm, factual customer communication.
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Remote Senior Agentic AI Production Support Engineer in Henlow employer: Ema Unlimited
Ema Unlimited is an exceptional employer, offering a dynamic remote work environment that prioritises flexibility and employee well-being. With a strong focus on collaboration across Engineering, Product, and Implementation teams, employees are empowered to take ownership of their roles while benefiting from clear career progression into Reliability Engineering or leadership positions. Join us to be part of a forward-thinking company that values innovation and personal growth in the rapidly evolving field of Agentic AI.
