At a Glance
- Tasks: Build strategic relationships and drive growth for key accounts with enterprise brands.
- Company: Fast-growing global tech company with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work closely with C-level executives and cross-functional teams.
- Why this job: Join a dynamic team and make a real impact in a high-growth environment.
- Qualifications: 3+ years in Customer Success or Account Management; fluent in German and English.
The predicted salary is between 59400 - 72600 £ per year.
We're partnering with a fast-growing global technology company, and they're looking for an experienced Senior Customer Success Manager to handle their Key Accounts.
If you're passionate about building strategic client relationships, driving commercial growth, and working with enterprise brands, this could be an excellent opportunity.
- Building strong relationships with senior stakeholders, including C-level executives.
- Identifying upsell and cross-sell opportunities to grow existing accounts.
- Delivering data-driven business reviews and performance insights.
- Working closely with cross-functional teams to ensure an exceptional customer experience.
- Advising clients on strategy, market trends, and best practices to help maximise their success.
Requirements:
- 3+ years' experience in Customer Success or Account Management.
- Experience working in SaaS, software, logistics, or another B2B technology environment.
- A commercial mindset with experience growing existing customer accounts.
- Fluent German and English (spoken and written) are essential.
Location: London (Hybrid – 3 days in the office)
Full-time, permanent
If you're looking to join a high-growth international business where you'll work with globally recognised brands and have real commercial impact, we'd love to hear from you.
Senior Customer Success Manager / Senior Account in London employer: EM4Y Ltd
EM4Y Ltd is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to take ownership of their roles and drive impactful results. With a focus on professional growth, the company offers ample opportunities for career advancement while working remotely from London, allowing for a flexible work-life balance. Join a passionate team dedicated to shaping the future of e-commerce across Europe, where your contributions will be valued and recognised.
