At a Glance
- Tasks: Build strong client relationships and support their success in e-commerce.
- Company: Dynamic company in the digital e-commerce space with a collaborative culture.
- Benefits: Hybrid working, career growth opportunities, private healthcare, and competitive salary.
- Other info: Join a friendly, diverse team with hands-on training and international exposure.
- Why this job: Kick-start your career in customer success while using your German skills daily.
- Qualifications: Fluent German, strong communication skills, and a passion for e-commerce.
The predicted salary is between 28800 - 43200 € per year.
Customer Success Manager (German Speaking) – Junior, Senior & Enterprise Levels
📍 London (Hybrid: 3 days onsite per week)
We are partnering with a leading company to build out their Customer Success team in London. This is an exciting opportunity to join a fast-scaling international business supporting high-value enterprise clients across the DACH region.
🌍 The Opportunity
We are hiring German-speaking Customer Success Managers across multiple levels:
- Junior Customer Success Manager
- Customer Success Manager (Mid / Senior)
- Enterprise Customer Success Manager
You will be responsible for driving customer adoption, retention, and expansion across a portfolio of German-speaking clients.
🧭 Key Responsibilities
- Own and manage relationships with German-speaking customers across SMB to enterprise accounts
- Lead onboarding, implementation support, and ongoing account management
- Identify upsell and expansion opportunities aligned with customer goals
- Act as the voice of the customer internally, feeding insights to Product and Sales teams
- Support customer health monitoring, renewals, and risk mitigation
- Run strategic QBRs with senior stakeholders for enterprise accounts (senior/enterprise level)
🎯 What We’re Looking For
Junior level:
- 1–2 years experience in Customer Success, Account Management, Sales or Recruitment role
- Strong communication skills in German and English
- Eagerness to learn and grow in a fast-paced environment
Senior level:
- 3–5+ years in Customer Success or Account Management within payments/SaaS/e-commerce industry
- Proven ability to manage multiple accounts and drive renewals/expansion
- Comfortable handling complex stakeholder environments
Enterprise level:
- 5–8+ years in enterprise Customer Success or strategic account management within payments/e-commerce industry
- Experience managing high-value, complex accounts and executive-level stakeholders
- Strong commercial acumen and ability to influence at C-level
🗣️ Requirements
- Fluent German and English (mandatory)
- Experience in SaaS, e-commerce, or digital platforms preferred
- Strong relationship-building and problem-solving skills
- Ability to work onsite in London 3 days per week
🚀 What’s on Offer
- Opportunity to join a rapidly scaling global tech business
- Clear progression paths across junior → enterprise levels
- Exposure to high-growth international e-commerce clients
- Collaborative, high-performance culture in central London
*Please note that unfortunately, visa sponsorship is not available for this role*
Customer Success Manager in London employer: EM4Y Ltd
Join a dynamic and supportive team in London as a Customer Success Manager, where you'll thrive in a hybrid working environment that promotes work-life balance. With a strong focus on career growth, hands-on training, and a collaborative culture, this role offers you the chance to develop your skills in customer success while building meaningful relationships with clients in the fast-paced e-commerce sector. Enjoy competitive benefits, including private healthcare and the unique opportunity to work from Germany for 30 days a year.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or attend local meetups. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in e-commerce, so you can show how you can add value from day one.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly in both German and English will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight any relevant experience in customer success, sales, or account management, and don’t forget to showcase your fluency in German!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in e-commerce and how you can help clients succeed. Keep it conversational and let your personality come through – we want to see the real you!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to communicate effectively in both German and English. Use clear language and be concise – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team in London. Don’t miss out on this opportunity!
How to prepare for a job interview at EM4Y Ltd
✨Know Your Client
Before the interview, research the company and its clients. Understand their business model and how they operate in the e-commerce space. This will help you demonstrate your genuine interest in customer success and show that you're ready to build strong relationships.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated in past roles or during your studies. Practise speaking clearly and confidently in both German and English to highlight your bilingual skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or helped others solve problems. Be ready to discuss these examples during the interview, as they will showcase your analytical mindset and ability to manage multiple priorities.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm for the position but also helps you gauge if the company aligns with your career goals in customer success and account management.
