At a Glance
- Tasks: Deliver top-notch B2B customer service and manage orders using an ERP system.
- Company: Join a global consumer products business with renowned brands.
- Benefits: Enjoy hybrid working, competitive salary, employee discounts, and wellbeing perks.
- Other info: Great career development opportunities in an inclusive culture.
- Why this job: Make a real impact in a fast-paced, collaborative environment focused on customer experience.
- Qualifications: 2+ years in B2B customer service, strong order management skills, fluent in English and German.
The predicted salary is between 29700 - 36300 £ per year.
We're partnering with a global consumer products business to recruit a
Customer Service Specialist to join their growing operations team.
This is an exciting opportunity to work with internationally recognised brands in a fast-paced, collaborative environment where customer experience is at the heart of everything.
If you have experience in
B2B customer service, order management and logistics , and enjoy building strong relationships with customers and sales teams, we'd love to hear from you.
What you'll be doing
- Deliver exceptional B2B customer service via email and telephone.
- Manage customer orders from entry through to invoicing using an ERP system.
- Support retail partners with stock availability, pricing and order enquiries.
- Work closely with sales teams to maximise customer performance and identify opportunities.
- Monitor order fulfilment, ensuring deliveries are completed accurately and on time.
- Liaise with warehouses and logistics partners to coordinate shipments and resolve delivery issues.
- Manage customer complaints, investigate issues and provide timely resolutions.
- Produce shipping documentation, process returns and coordinate value-added services.
- Analyse customer and order data to support business planning and forecasting.
- Maintain accurate customer records and provide regular performance updates.
What we're looking for
- 2+ years' experience in
B2B Customer Service , ideally within FMCG, consumer goods or a product-based business.
- Strong order management and logistics knowledge.
- Experience using ERP systems (Oracle experience is advantageous).
- Excellent communication and relationship-building skills.
- Highly organised with strong attention to detail.
- A proactive, solutions-focused approach with the ability to manage multiple priorities.
- Fluent English and Fluent German is essential
What's on offer
- Hybrid working (3 days in the London office).
- Competitive salary and benefits package.
- Employee discounts and wellbeing benefits.
- Additional leave and company closure between Christmas and New Year.
- Career development within a successful international organisation.
- A collaborative, inclusive culture with genuine opportunities for growth.
If you're looking for your next challenge in customer service and operations, we'd love to speak with you.
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Customer Service Specialist employer: EM4Y Ltd
EM4Y Ltd is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to take ownership of their roles and drive impactful results. With a focus on professional growth, the company offers ample opportunities for career advancement while working remotely from London, allowing for a flexible work-life balance. Join a passionate team dedicated to shaping the future of e-commerce across Europe, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EM4Y Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EM4Y Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EM4Y Ltd:Your cover letter is your chance to shine! Tell us why you want to work at EM4Y Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EM4Y Ltd!
How to prepare for a job interview at EM4Y Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
