At a Glance
- Tasks: Manage customer accounts and build strong relationships while providing top-notch service.
- Company: A thriving business in Leeds with a focus on customer satisfaction.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Perfect for those with backgrounds in customer service, retail, or hospitality.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 35550 - 43450 £ per year.
Are you a confident communicator who enjoys building relationships and helping customers?
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We're recruiting for an Internal Account Manager to join a growing and successful business based in Leeds.
This is an excellent opportunity for someone with experience in customer service, account management, retail, hospitality, contact centres or other customer-facing roles who wants to build a long-term career in a commercial environment.
You do not need an extensive sales background.
We are looking for bright, motivated individuals who can communicate effectively, build rapport naturally and enjoy working with customers.
The Opportunity
You'll be responsible for managing a portfolio of existing business customers, developing strong relationships and supporting them with their ongoing requirements.
Working closely with colleagues across the business, you'll play an important role in ensuring customers receive a first-class service while identifying opportunities to grow existing accounts.
This is a varied position that combines customer service, relationship management and commercial awareness.
Key Responsibilities
- Building and maintaining strong relationships with existing business customers
- Acting as a key point of contact for customer enquiries
- Preparing and following up quotations
- Supporting customers throughout the order process
- Proactively contacting customers by phone, email and online meetings
- Working with internal departments to ensure orders and projects run smoothly
- Providing updates on product availability and delivery times
- Managing customer information accurately within company systems
- Supporting wider sales activities and helping identify growth opportunities within accounts
This is a full time on site position.
What We're Looking For
- We're particularly interested in speaking with candidates who can demonstrate:
- Excellent communication and relationship-building skills
- Confidence speaking with customers over the phone
- Strong organisational skills and attention to detail
- A positive, proactive attitude
- Good numerical and commercial awareness
- The ability to manage multiple tasks and priorities
- Confidence using Microsoft Office and CRM systems
- Applications are particularly welcomed from individuals currently working in:
- Customer Service
- Retail Management
- Hospitality
- Contact Centres
- Sales Support
- Business Development Support
- Account Administration
- Recruitment
- Estate Agency
- Client Services
About You
You'll be someone who enjoys speaking with people, building trust and creating positive customer experiences. xsabvtc You may already have some experience in a sales, customer service or account management role, but equally you may be looking to take the next step in your career.
If you're...
Internal Account Manager employer: E&M Talent Partners Ltd
Join a dynamic global business in South Leeds, where you will thrive in a supportive and collaborative work environment. As a Customer Service Administrator, you'll enjoy opportunities for professional growth while being part of a team that values efficiency and customer satisfaction. With a commitment to employee development and a vibrant workplace culture, this role offers a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E&M Talent Partners Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E&M Talent Partners Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E&M Talent Partners Ltd:Your cover letter is your chance to shine! Tell us why you want to work at E&M Talent Partners Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E&M Talent Partners Ltd!
How to prepare for a job interview at E&M Talent Partners Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
