At a Glance
- Tasks: Deliver world-class customer service and manage communications across various platforms.
- Company: Join a top-rated employee-owned business with a vibrant culture.
- Benefits: 34 days holiday, birthday off, incentive trips, and fresh fruit in the office.
- Other info: Enjoy a brand new office with a games room and flexible working space.
- Why this job: Be a frontline ambassador and build amazing customer relationships in a dynamic environment.
- Qualifications: No prior experience needed, just bring your positive attitude and willingness to learn.
The predicted salary is between 24081 - 29433 £ per year.
Would you like to be part of an employee owned business that has been voted in the UK’s top 50 best small companies to work for? This is an organisation that prides itself on its employee culture, which is at the forefront of everything it does.
As a Customer Experience Executive, you will be tasked with working in a fast-paced environment where you represent the business as a frontline ambassador, being the first point of contact for all customer needs. Delivering a service for our customers with passion, commitment and resilience while displaying fundamental customer service principles in a courteous and professional manner is a minimum requirement for this role.
Being able to work under pressure, either individually or as part of a team, suits an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems, and handle more complex queries while remaining calm and professional in a fast-paced customer service setting.
Duties include:
- Deliver a world-class customer experience
- Act with honesty and integrity when delivering service support
- Manage all communication lines - WhatsApp, emails, calls, and online presence - Trustpilot and Google Reviews
- Complete HR related enquiries - confirming employment status to HMRC and completing references
- Process the end of contract journey - pension and holiday pay refund before P45ing
- Educate and enlighten queries relating to payments, expenses, and payslips
- Facilitate financial success by providing access to pensions and employee benefits portal
You don’t necessarily need to have previous customer service experience as full training will be provided, but you must have the right attitude to work.
As well as a fantastic starting salary, the company offers superb benefits including 34 days holiday plus birthday off, incentive trips to places like Vegas, Barcelona, and New York, a brand new office with games room, bar, and flexible working space, fresh fruit and smoothies, and access to employee healthcare.
If this role is of interest, please apply or contact Stephen Foster at E & M Talent Partners for more information.
Customer Service Advisor - Part Time in Bramhall employer: E&M Talent Partners Ltd
Join a dynamic global business in South Leeds, where you will thrive in a supportive and collaborative work environment. As a Customer Service Administrator, you'll enjoy opportunities for professional growth while being part of a team that values efficiency and customer satisfaction. With a commitment to employee development and a vibrant workplace culture, this role offers a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time in Bramhall
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like E&M Talent Partners Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at E&M Talent Partners Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part Time in Bramhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and E&M Talent Partners Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about E&M Talent Partners Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at E&M Talent Partners Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress E&M Talent Partners Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which E&M Talent Partners Ltd will surely appreciate.
