At a Glance
- Tasks: Deliver world-class customer service and manage communications across various platforms.
- Company: Employee-owned business voted one of the UK's top 50 small companies to work for.
- Benefits: 34 days holiday, birthday off, incentive trips, fresh fruit, and employee healthcare.
- Other info: Dynamic office with games room and flexible working space.
- Why this job: Join a vibrant team and build amazing customer relationships in a fun environment.
- Qualifications: No prior experience needed, just bring your positive attitude and willingness to learn.
The predicted salary is between 23749 - 29027 £ per year.
Would you like to be part of an employee owned business that has been voted in the UK’s top 50 best small companies to work for? This is an organisation that prides itself on its employee culture, which is at the forefront of everything it does.
As a Customer Experience Executive, you will be tasked with working in a fast-paced environment where you represent the business as a frontline ambassador, being the first point of contact for all customer needs. Delivering a service for our customers with passion, commitment, and resilience while displaying fundamental customer service principles in a courteous and professional manner is a minimum requirement for this role.
Being able to work under pressure, either individually or as part of a team, suits an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems, and handle more complex queries while remaining calm and professional in a fast-paced customer service setting.
Duties include:
- Deliver a world-class customer experience
- Act with honesty and integrity when delivering service support
- Managing all communication lines - WhatsApp, emails, calls, and online presence - Trustpilot and Google Reviews
- Completing HR related enquiries - confirming employment status to HMRC and completing references
- Processing the end of contract journey - pension and holiday pay refund before P45ing
- Educating and enlightening queries relating to payments, expenses, and payslips
- Facilitating financial success by providing access to pensions and employee benefits portal
You don’t necessarily need to have previous customer service experience as full training will be provided, but you must have the right attitude to work.
As well as a fantastic starting salary, the company offers superb benefits including 34 days holiday plus birthday off, incentive trips to places like Vegas, Barcelona, and New York, a brand new office with games room, bar, and flexible working space, fresh fruit and smoothies, and access to employee healthcare.
If this role is of interest, please apply or contact Stephen Foster at E & M Talent Partners for more information.
Customer Service Advisor in Bramhall employer: E&M Talent Partners Ltd
Join a dynamic global business in South Leeds, where you will thrive in a supportive and collaborative work environment. As a Customer Service Administrator, you'll enjoy opportunities for professional growth while being part of a team that values efficiency and customer satisfaction. With a commitment to employee development and a vibrant workplace culture, this role offers a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bramhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at E&M Talent Partners Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like E&M Talent Partners Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bramhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to E&M Talent Partners Ltd:Your cover letter is your chance to shine! Tell us why you want to work at E&M Talent Partners Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at E&M Talent Partners Ltd!
How to prepare for a job interview at E&M Talent Partners Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
