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- Tasks: Support IT services at various sites, resolving incidents and improving service delivery.
- Company: Join Elysium Healthcare, a leading provider of mental health and care services across the UK.
- Benefits: Enjoy 33 days annual leave, career development, wellbeing support, and retail discounts.
- Why this job: Make a real impact in healthcare by enhancing IT services and supporting patient care.
- Qualifications: Strong knowledge of Windows 10, networking, and ITIL best practices required.
- Other info: Work with a diverse team in a stable company with global opportunities.
The predicted salary is between 21600 - 50400 £ per year.
IT Service Desk Field Engineer, Stoke-on-Trent
Client:
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
624628e4069c
Job Views:
6
Posted:
16.07.2025
Expiry Date:
30.08.2025
Job Description:
Do you have experience working to ITIL best practices and a focus on service improvements? If so, join Elysium Healthcare as an IT Service Desk Field Engineer covering the S taffordshire/Midlands services .
As an IT Service Desk Field Engineer, you will be an advocate of the IT team at a number of assigned Elysium sites, ensuring a high standard of IT services are provided. You are the interface between the site and the IT service delivery team, as well as other IT support teams.
Your focus is to resolve incidents locally and work with the business stakeholders and IT team to develop the IT services on site. You will play a critical role in enabling Elysium Healthcare to effectively use technology to achieve its business objectives and deliver high-quality healthcare services to its patients and service users.
As the IT Service Desk Field Engineer, you will be:
- Supporting the allocated sites in your region on a day-to-day basis, arranging site visit schedule with your hospital directors based on business need, ensuring all sites in your region receive the right amount of onsite IT care.
- Approaching these visits proactively with the aim of reducing ticket volumes, and use the information in Sysaid ITSM to judge when the schedule needs to be adjusted to reduce the number of incidents or requests at a given site. Work with other IT teams to resolve incidents on site and make suggestions on continuous improvements.
- Developing and maintaining close working relationships with the Regional Operations Directors, Hospital Directors and other business stakeholders at each site within your region.
- Providing an IT escalation point for all the sites within your region, and proactively manage those escalations to speedy successful resolution.
- Supporting IT team on change projects such as new hospital acquisitions, site expansions or reconfiguration, as well as IT migrations and installations.
- Ensuring all IT issues and requests are correctly logged in Sysaid ITSM, updated, and closed in a timely manner. To prioritise site down, escalations and critical tickets when required.
- Adhering to the change enablement process and work with the business stakeholders to engage with and understand the value of this process. This includes being aware of any third party providers who are visiting site to undertake work.
- Ensuring all new hardware assets, and replaced or broken hardware assets are correctly reported, logged, and managed.
- Ensuring you are up to date with all Elysium systems, applications, and technologies and to know which teams and staff support each of those systems.
- Working with our Elysium teams collaborating to ensure support is provided to user base.
- Ensuring Elysium provided cable specification for data cabinets and wiring is followed.
- Working with Elysium third parties and necessary Elysium IT teams for systems requiring connection to WAN/LAN/VLAN, ie, Trakka Key Cabinets, Paxton door access, CCTV, managed printers, SDWAN etc.
- Providing onsite support to sites outside of your own region as required for holiday cover for other field engineers.
To be successful in this role, you will need:
Main technical skills:
- Strong knowledge of Windows 10 and endpoint management
- Solid networking experience and troubleshooting(incl LAN,WAN)
- Experience managing and troubleshooting WIFI and acces points
- Active Directory management
- Printers
Desirable certifications:
- Windows Client (MS-100)
- Managing Modern Desktops (MD-101)
- CompTIA Network +
- ITIL 4 Foundation
- RITTech at the BCS chartered institute
- Professional approach towards duties and colleagues
- Very strong communication and interpersonal skills
- Strong problem-solving skills.
- Time management and multitasking ability
- Strong focus on customer experience
- Experience working to ITIL best practices and a focus on service improvements
- Ability to work well under pressure and manage competing priorities.
- Ability to work collaboratively as part of a team and build effective working relationships with colleagues and partners.
What you will get:
- An annual salary of up to £36,000 D.o.E
- The equivalent of 33 days annual leave –( inc Bank Holidays) plus your birthday off!
- Wellbeing support and activities to help you maintain a great work-life balance.
- Career development and trainingto help youachieve your career goals.
- Pension contribution to secure your future.
- Life Assurance for added peace of mind.
- Enhanced Maternity Package so you can truly enjoy this special time.
There is also a range of other benefits including retail discounts, special offers and much more.
About your next employer:
You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
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Created on 16/07/2025 by TN United Kingdom
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IT Service Desk Field Engineer employer: Elysium Healthcare
Contact Detail:
Elysium Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Field Engineer
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily focuses on service improvements. Understanding these principles will not only help you in interviews but also demonstrate your commitment to enhancing IT services.
✨Tip Number 2
Build a solid understanding of the technologies mentioned in the job description, such as Windows 10, Active Directory, and networking concepts. Being able to discuss these topics confidently can set you apart during discussions with the hiring team.
✨Tip Number 3
Network with current or former employees of Elysium Healthcare on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare examples of how you've successfully resolved IT issues in the past, particularly in high-pressure situations. This will showcase your problem-solving skills and ability to manage competing priorities, which are crucial for this role.
We think you need these skills to ace IT Service Desk Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Field Engineer role. Emphasise your knowledge of ITIL best practices, Windows 10, and networking experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and service improvement. Mention specific examples of how you've successfully resolved incidents or improved IT services in previous roles.
Highlight Certifications: If you have certifications like ITIL 4 Foundation or CompTIA Network+, be sure to mention them prominently. These qualifications can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, highlight your communication, problem-solving, and time management abilities. Provide examples of how you've worked collaboratively in a team to achieve goals.
How to prepare for a job interview at Elysium Healthcare
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL best practices, as this role heavily focuses on service improvements. Be prepared to discuss how you've applied these principles in your previous roles.
✨Showcase Technical Skills
Highlight your experience with Windows 10, networking, and troubleshooting. Be ready to provide specific examples of how you've resolved technical issues in the past, especially related to LAN/WAN and Active Directory management.
✨Demonstrate Strong Communication Skills
Since you'll be liaising with various stakeholders, it's crucial to showcase your communication and interpersonal skills. Prepare to discuss how you've built relationships with colleagues and clients in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Think of examples where you've successfully managed competing priorities or resolved incidents under pressure.
