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- Tasks: Serve meals and drinks, ensuring customer satisfaction and smooth operations.
- Company: Join The Oren, part of Elysian Residences, known for exceptional dining experiences.
- Benefits: Enjoy a £29,000 salary, tips, pension, medical benefits, and 50% staff meal discount.
- Why this job: Be part of a team creating memorable dining experiences in a friendly environment.
- Qualifications: Experience in wait staff roles, excellent communication skills, and a customer-oriented attitude.
- Other info: Rota system shifts; ideal for those looking to grow in the hospitality industry.
Location: The Oren, Hampstead NW3 7BY (part of the Elysian Residences portfolio)
Salary: £29,000 per annum, plus tips & service charge. Includes pension, medical benefits and 50% staff meal discount at all Elysian Residences.
Job Type: Rota system shift pattern
About the role:
We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued residents and guests. Your primary goal will be to ensure customer satisfaction and enhance our establishment's reputation through your excellent customer service skills.
As a Wait Staff member, you will be responsible for welcoming customers and guests, taking orders accurately, delivering orders promptly and efficiently, and addressing any customer inquiries or concerns. You will also collaborate with the kitchen staff and management team to ensure smooth operations and maintain high standards of cleanliness and service.
To succeed in this role, you should have a friendly and outgoing demeanour, excellent communication skills, and the ability to work well under pressure. Prior experience in a similar position and knowledge of food safety regulations are preferred.
Join our team and contribute to creating memorable dining experiences for our patrons while upholding the reputation of our establishment.
Duties and Responsibilities:
- Show customers to their seats and present our variety of menu options
- Advise on the best food and drink choices for each customer and answer questions
- Take orders and deliver them to the table deftly and accurately
- Attend to the tables and guarantee compliance to cleanliness standards
- Check the quality of the final servings and resolve any issues
- Deliver checks and accept payment
- Work with other staff as a team
- Work diligently to achieve outstanding service quality
About you:
- Proven work experience as a Server, Wait Staff Member
- Ability to build relationships with colleagues and customers and ensure mutual satisfaction
- Customer-oriented and planning skills
- Working knowledge of POS system
- Outstanding people skills
- Patient and friendly with demonstrated experience in problem solving
- Good physical condition
- High school diploma; food safety training will be a plus
Benefits:
- Pension
- Medical Benefits
- 50% staff meal discount
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of Lead Server, Head Waiter, Senior Service Associate, Dining Room Supervisor, and Senior Restaurant may also be considered.
Senior Waiting Staff employer: Elysian Residences
Contact Detail:
Elysian Residences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Waiting Staff
✨Tip Number 1
Familiarise yourself with the menu and any special offerings at The Oren. Being knowledgeable about the dishes and drinks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight your previous experience in similar roles, especially if you've worked in high-pressure environments. Be ready to share specific examples of how you handled busy shifts or difficult customers to demonstrate your problem-solving skills.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about food and service. This will help you articulate your thoughts clearly and confidently during the interview, showcasing your outstanding people skills.
✨Tip Number 4
Research the Elysian Residences portfolio and their values. Understanding their commitment to customer satisfaction and quality service will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Senior Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in waiting staff roles. Emphasise your customer service skills, teamwork, and any specific achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention your previous experience, how you handle pressure, and your knowledge of food safety regulations. Make it personal and engaging.
Highlight Relevant Experience: In your application, specifically mention any roles similar to Senior Waiting Staff, such as Lead Server or Head Waiter. Detail your responsibilities and successes in those positions to show you’re a great fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Elysian Residences
✨Showcase Your Customer Service Skills
During the interview, be prepared to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Teamwork
Since the role involves working closely with kitchen staff and other wait staff, share experiences that showcase your ability to collaborate effectively. Mention any instances where teamwork led to improved service or customer experiences.
✨Know the Menu
Familiarise yourself with the types of dishes and drinks typically served at the establishment. Being able to discuss menu items confidently will show your enthusiasm for the role and your commitment to providing excellent service.
✨Prepare for Common Questions
Anticipate questions related to handling customer complaints, managing busy shifts, and ensuring cleanliness standards. Practising your responses can help you feel more confident and articulate during the interview.
