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- Tasks: Design and deploy AI agents for real-world customer solutions.
- Company: Elyos AI, a fast-growing startup revolutionising customer service with AI.
- Benefits: Competitive salary, equity, private healthcare, and exciting team socials.
- Why this job: Join us to shape the future of customer service and make a real impact.
- Qualifications: Strong engineering background and experience with customer implementations.
- Other info: Dynamic startup environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Elyos AI is building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.
We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. We spent four months in San Francisco living and breathing AI. Since then, we have been growing revenue ~30% month on month and shipping fast. We recently raised a $13m series A to turbocharge our growth.
If you love building from zero, working directly with customers, and shipping real software that solves messy real-world problems, this role is for you. As a Founding Solutions Engineer, you will sit right at the intersection of engineering, product, and customers — shaping both what we build and how it is deployed in the real world.
You will work hands-on with LLMs, Speech-to-Text, Text-to-Speech, Voice Activity Detection, and workflow automation to help real businesses handle calls, book jobs, take payments, and deliver best-in-class customer service.
We are looking for a Founding Solutions Engineer to join Elyos as one of our earliest technical hires outside the core engineering team. You will work closely with Adrian (CEO), product, and engineering to design, build, and deploy AI agents directly with customers.
In this role you will be:
- Building real implementations
- Writing code and configs
- Debugging live customer workflows
- Turning bespoke customer solutions into reusable product primitives
You will be the person who makes "this should work in theory" actually work in production.
Key Responsibilities
- Design, build, and deploy AI agents tailored to customer workflows across voice, email, and messaging
- Own end-to-end customer implementations, from technical discovery through to go-live
- Configure conversation flows, prompts, integrations, and automation to handle bookings, payments, and CRM actions
- Debug real-world edge cases (accents, noise, weird customer behaviour, CRM quirks, etc.)
- Set and uphold quality bars for agent performance, reliability, and customer experience
Product & Platform Feedback
- Act as the technical bridge between customers and engineering, translating real-world needs into clear product requirements
- Identify recurring implementation patterns and turn them into reusable platform features
- Contribute directly to product design decisions around APIs, workflows, tooling, and configuration models
- Validate new features in production with customers and feed learnings back into the roadmap
Internal Tooling & Scale
- Build internal tools, templates, and playbooks to reduce time-to-live for new customers
- Help define best practices for onboarding, configuration, and testing
- Introduce automation and metrics to track implementation health and agent performance
- Gradually help train and level up future solutions/implementation engineers as the team grows
Experience
- Strong engineering background (software, systems, or applied engineering)
- Comfortable writing code, debugging systems, and working with APIs and integrations
- Able to explain technical concepts clearly to non-technical customers
- Experience working directly with customers or stakeholders on technical implementations
- Thrives in fast-moving, ambiguous environments
- Naturally curious, pragmatic, and obsessed with making things actually work
Bonus
- Experience with AI/ML systems, LLMs, or conversational AI
- Familiarity with CRMs, workflow automation, or telephony systems
- Startup or early-stage experience
- Product-minded engineer who enjoys shaping what gets built
Perks & Benefits
- Competitive salary & meaningful equity – we are building this together
- AI-first learning & development – stay at the cutting edge
- Team socials & annual offsites – last year was Greece
- Private healthcare – we look after our people
Founding Solutions Engineer Elyos HQ in London employer: Elyos Energy UK Ltd.
Contact Detail:
Elyos Energy UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Solutions Engineer Elyos HQ in London
✨Tip Number 1
Get to know the company inside out! Research Elyos AI, their mission, and the tech they use. This way, when you chat with them, you can show off your knowledge and passion for what they're building.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly introduction can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for hands-on challenges! Since this role involves real implementations, brush up on your coding skills and be ready to tackle practical problems during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Elyos.
We think you need these skills to ace Founding Solutions Engineer Elyos HQ in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and customer service shine through. We want to see that you’re genuinely excited about building innovative solutions and tackling real-world problems with us.
Tailor Your Experience: Make sure to highlight your relevant experience in engineering and customer interactions. We love seeing how your background aligns with the role of a Founding Solutions Engineer, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to understand your skills and how they fit into our mission at Elyos AI.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Elyos Energy UK Ltd.
✨Know Your Tech Inside Out
As a Founding Solutions Engineer, you'll need to be comfortable with AI technologies and coding. Brush up on your knowledge of LLMs, APIs, and debugging techniques. Be ready to discuss how you've tackled technical challenges in the past.
✨Understand Customer Needs
Elyos is all about solving real-world problems for customers. Prepare examples of how you've worked directly with clients to implement solutions. Show that you can translate technical jargon into clear, actionable insights for non-technical stakeholders.
✨Demonstrate Your Problem-Solving Skills
Expect to face hypothetical scenarios during the interview. Think through edge cases like accents or unusual customer behaviours. Share your thought process on how you'd debug these situations and ensure a smooth customer experience.
✨Show Your Passion for Startups
Elyos is a fast-paced startup, so convey your enthusiasm for building from the ground up. Share any relevant experiences from previous roles in early-stage companies and highlight your adaptability in ambiguous environments.
