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For Companies At a Glance
- Tasks: Build customer success from the ground up and define onboarding processes.
- Company: Join a fast-growing AI startup with a dynamic culture.
- Benefits: Competitive salary, equity, private healthcare, and exciting team socials.
- Why this job: Shape the future of customer service with innovative AI technology.
- Qualifications: Experience in customer success or account management, strong communication skills.
- Other info: Opportunity to lead a team and make a real impact in a startup.
The predicted salary is between 36000 - 60000 £ per year.
Elyos AI is building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.
We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Since then, we have been growing revenue rapidly and shipping fast. We recently raised a $13m series A to turbocharge our growth.
If you care deeply about customer outcomes, love building functions from scratch, and want to sit at the centre of product, engineering, and customers, this role is for you. As our Founding Customer Success Lead, you will define how customers onboard, adopt, and expand with Elyos, and you will own retention and long‐term value from day one.
You will work hands‐on with AI agents that handle real customer conversations, bookings, and payments, helping customers trust automation in mission‐critical workflows.
We are hiring a Founding Customer Success Lead to build customer success at Elyos from zero. You will work directly with Adrian (CEO) and partner closely with product and engineering to ensure customers achieve measurable value quickly and consistently. This is a builder role. You won’t inherit a playbook - you will create it. You will own onboarding, success metrics, renewals, expansions, and the feedback loop that shapes the product as we scale.
Key Responsibilities
- Define what "success" means for different customer segments and track it rigorously
- Monitor customer health signals and intervene early to prevent churn
- Run regular check‐ins, reviews, and performance discussions with customers
- Identify expansion opportunities through increased usage, new channels, or additional workflows
- Own renewals and retention outcomes as the company scales
Product Feedback & Enablement
- Be the voice of the customer internally, ensuring real‐world usage shapes the roadmap
- Translate customer feedback into clear product requirements and priorities
- Partner with product and engineering to close gaps surfaced during onboarding and usage
- Help define standards for conversation quality, workflows, and automation logic
Building the CS Function
- Create customer success processes, playbooks, and tooling from scratch
- Define metrics, reporting, and success dashboards
- Build and eventually lead a customer success team as we grow
- Establish a high bar for ownership, responsiveness, and customer impact
Experience
- Experience in customer success, implementation, or account management in B2B SaaS
- Strong communicator who can build trust with both customers and internal teams
- Comfortable working with technical products and explaining them clearly
- Highly organised, process‐driven, and able to manage multiple customer relationships
- Thrives in fast‐paced, ambiguous startup environments
- Commercially minded with a strong sense of ownership over outcomes
Bonus
- Experience working with AI, automation, or developer‐adjacent products
- Background in product, operations, or technical implementation
- Early‐stage startup experience
- Familiarity with usage‐based or expansion‐driven revenue models
- Experience with coding
Perks & Benefits
- Competitive salary & equity – we build together, we win together
- AI‐focused learning & development
- Team socials & annual offsites – last year was Greece
- Private healthcare
Founding Customer Success Lead Operations · Elyos HQ in London employer: Elyos Energy UK Ltd.
Contact Detail:
Elyos Energy UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Lead Operations · Elyos HQ in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, especially since Elyos is all about customer outcomes and AI. Tailor your answers to show how you can contribute to their goals and make a real impact.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, focus on specific achievements that demonstrate your ability to drive customer success and retention. Use metrics where possible to highlight your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Elyos team. Let’s build something amazing together!
We think you need these skills to ace Founding Customer Success Lead Operations · Elyos HQ in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us know why you care about customer outcomes. Share any experiences where you've made a real impact in customer success or retention. We want to see that you’re not just looking for a job, but that you genuinely want to help customers thrive!
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we want to know what you bring to the table right away!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our role. Mention specific aspects of the job description that excite you and how your background aligns with our mission at Elyos AI. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us you’re keen on joining our team at Elyos!
How to prepare for a job interview at Elyos Energy UK Ltd.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you would define success for different customer segments at Elyos and how you would track these metrics.
✨Showcase Your Problem-Solving Skills
Elyos is looking for someone who can build processes from scratch. Prepare examples of how you've tackled challenges in previous roles, especially in fast-paced environments. Highlight your ability to identify issues early and implement effective solutions.
✨Understand AI and Automation
Since Elyos is focused on AI-driven customer service, make sure you have a solid understanding of AI and automation technologies. Be prepared to discuss how these tools can enhance customer interactions and improve retention rates.
✨Be Ready to Collaborate
This role involves working closely with product and engineering teams. Think of examples where you've successfully collaborated across departments. Emphasise your communication skills and how you can be the voice of the customer within the company.
