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- Tasks: Lead customer success initiatives and create processes from scratch in a fast-paced startup.
- Company: Join Elyos AI, a rapidly growing company revolutionising customer service with AI.
- Benefits: Competitive salary, equity, private healthcare, and exciting team socials.
- Why this job: Be at the forefront of AI innovation and shape customer experiences from day one.
- Qualifications: Experience in customer success or account management, strong communication skills, and a passion for tech.
- Other info: Opportunity to build a team and define success metrics in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Elyos AI is building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.
We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Since then, we’ve been growing revenue rapidly and shipping fast. We recently raised a $13m series A to turbocharge our growth.
If you care deeply about customer outcomes, love building functions from scratch, and want to sit at the centre of product, engineering, and customers, this role is for you. As our Founding Customer Success Lead, you’ll define how customers onboard, adopt, and expand with Elyos, and you’ll own retention and long‑term value from day one. You’ll work hands‑on with AI agents that handle real customer conversations, bookings, and payments, helping customers trust automation in mission‑critical workflows.
About the Role: We’re hiring a Founding Customer Success Lead to build customer success at Elyos from zero. You’ll work directly with Adrian (CEO) and partner closely with product and engineering to ensure customers achieve measurable value quickly and consistently. This is a builder role. You won’t inherit a playbook - you’ll create it. You’ll own onboarding, success metrics, renewals, expansions, and the feedback loop that shapes the product as we scale.
- Key Responsibilities
- Customer Outcomes & Retention
- Define what “success” means for different customer segments and track it rigorously
- Monitor customer health signals and intervene early to prevent churn
- Run regular check‑ins, reviews, and performance discussions with customers
- Identify expansion opportunities through increased usage, new channels, or additional workflows
- Own renewals and retention outcomes as the company scales
- Be the voice of the customer internally, ensuring real‑world usage shapes the roadmap
- Translate customer feedback into clear product requirements and priorities
- Partner with product and engineering to close gaps surfaced during onboarding and usage
- Help define standards for conversation quality, workflows, and automation logic
- Create customer success processes, playbooks, and tooling from scratch
- Define metrics, reporting, and success dashboards
- Build and eventually lead a customer success team as we grow
- Establish a high bar for ownership, responsiveness, and customer impact
Experience:
- Experience in customer success, implementation, or account management in B2B SaaS
- Strong communicator who can build trust with both customers and internal teams
- Comfortable working with technical products and explaining them clearly
- Highly organised, process‑driven, and able to manage multiple customer relationships
- Thrives in fast‑paced, ambiguous startup environments
- Commercially minded with a strong sense of ownership over outcomes
Bonus:
- Experience working with AI, automation, or developer‑adjacent products
- Background in product, operations, or technical implementation
- Early‑stage startup experience
- Familiarity with usage‑based or expansion‑driven revenue models
- Experience with coding
Perks & Benefits:
- Competitive salary & equity – we build together, we win together
- AI‑focused learning & development
- Team socials & annual offsites
- Private healthcare
Founding Customer Success Lead Operations · Elyos HQ employer: Elyos Energy UK Ltd.
Contact Detail:
Elyos Energy UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Lead Operations · Elyos HQ
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your value and how your experience aligns with their needs. Keep it concise but impactful – you want to leave them wanting more!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Founding Customer Success Lead Operations · Elyos HQ
Some tips for your application 🫡
Show Your Passion for Customer Success: When you write your application, let your enthusiasm for customer outcomes shine through. We want to see how much you care about helping customers succeed and how you can bring that passion to Elyos.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We’re looking for someone who can build from scratch, so share specific examples of how you've done this before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to explaining your past roles and achievements. Remember, we want to understand your journey quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elyos Energy UK Ltd.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to B2B SaaS. Understand how to define success for different customer segments and be ready to discuss how you would track and improve these metrics at Elyos.
✨Showcase Your Communication Skills
As a Founding Customer Success Lead, you'll need to build trust with customers and internal teams. Prepare examples of how you've effectively communicated complex ideas in the past, especially in technical environments. This will demonstrate your ability to bridge gaps between customers and product teams.
✨Embrace the Builder Mindset
Elyos is looking for someone who can create processes from scratch. Think about previous experiences where you had to build something new or improve existing systems. Be ready to share specific examples that highlight your problem-solving skills and innovative thinking.
✨Understand AI and Automation
Since Elyos is focused on AI-driven customer service, it’s crucial to have a basic understanding of AI and automation technologies. Familiarise yourself with how these tools can enhance customer interactions and be prepared to discuss how you would leverage them in your role.
