At a Glance
- Tasks: Design innovative AI-driven customer service solutions and create a cohesive design language.
- Company: Join a fast-growing AI startup with a dynamic team and exciting projects.
- Benefits: Competitive salary, equity, private healthcare, and AI-focused learning opportunities.
- Other info: Enjoy team socials and annual offsites to amazing destinations!
- Why this job: Be the first designer shaping the future of customer service with cutting-edge technology.
- Qualifications: Experience in designing complex software and a passion for user-centric design.
The predicted salary is between 63000 - 77000 £ per year.
About Elyos AI
We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would. We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth.
The product has grown faster than any one of us can hold in our head - agent configuration, calls, email, campaigns, scheduling - and design has been shared out across whoever happened to be building the feature. It needs an owner. Someone to give it one language, and enough depth that it holds up when hundreds of customers use it in ways we didn't plan for.
There are two sides to it: how the agents behave, on the phone and in the inbox and over chat, and the product behind them, where a trade business sets up what its agents do and checks what they did. You'd be our first designer, working directly with the two CEOs, the CTO and with engineers to build what you design.
The work, roughly in order:
- How our customers work alongside their agents. Watching a call, correcting the agent, deciding what it can and can't do, trusting it a bit more next time. Nobody has good patterns for this yet.
- One design language: type, colour, icons, components, written down and held to.
- Joining the product up: onboarding, creating an agent, setting up on-call, reviewing what it books - separate islands today, and you'd be central to fixing it.
You'll spend real time with customers. They run vans, not product teams, and they'll tell you exactly what's wrong. Their current software was designed in the 2000s and has been cobbled together ever since. Nobody has seriously designed for this industry. There's nothing to inherit and nothing to copy, so the patterns would be yours to set. And they're the best users you could ask for: they've never had good software, so they know within a day whether something works.
We're looking for someone who's designed something genuinely complicated: dense screens, real operational workflows, software people sit in all day. You prototype fast, you're fluent with AI tools, and you won't be the one shipping the React unless you want to be. You'll need opinions and the willingness to push them. Brand and the marketing site sit elsewhere. This is the product.
Perks & Benefits:
- Competitive salary & equity - we are building together, we win together.
- AI-focused learning & development - stay ahead of the curve.
- Team socials & annual offsites - cool destinations included (last year we went to Greece!).
- Private healthcare - because your well-being matters.
Product Designer employer: Elyos AI
Elyos AI is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI and customer service. With a competitive salary, equity options, and a strong focus on AI-driven learning and development, employees are empowered to grow alongside the company. The vibrant team environment, coupled with exciting travel opportunities for global conferences and engaging team socials, makes Elyos AI a truly rewarding place to work in London.
StudySmarter Expert Advice🤫
We think this is how you could land Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Elyos AI for a Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Elyos AI before they go live!
We think you need these skills to ace Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Product Designer at Elyos AI, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Elyos AI does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Elyos AI. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Elyos AI.
How to prepare for a job interview at Elyos AI
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Elyos AI, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Elyos AI might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Elyos AI!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Elyos AI is looking for.
