At a Glance
- Tasks: Lead AI agent deployments and manage enterprise accounts for customer success.
- Company: Join a fast-growing AI startup revolutionising customer service.
- Benefits: Competitive salary, equity, gym access, private healthcare, and AI-focused development.
- Other info: Dynamic London HQ with team socials and excellent growth opportunities.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 5+ years in B2B software roles with experience in account management.
The predicted salary is between 56700 - 69300 £ per year.
About Elyos AI
We’re building the next generation of customer service with AI Agents.
Our agents answer calls, reply to emails and Whats App messages, make bookings, take payments, and operate the CRM in the same way a human would.
About Elyos AI
We’re building the next generation of customer service with AI Agents.
Our agents answer calls, reply to emails and Whats App messages, make bookings, take payments, and operate the CRM in the same way a human would.
We founded Elyos in June 2023 and took part in the Y Combinator S23 batch.
Our founders spent four months in San Francisco living and breathing AI.
Since then, we’ve been growing revenue ~30% month on month and shipping fast.
It’s been wild so far - and we’re just getting started.
We recently raised a $13m series A to turbocharge our growth.
The role
Our enterprise customers deploy AI agents across teams, use cases and regions. You’ll own these deployments from initial scope through to launch, adoption and expansion.
You’ll manage our largest accounts, lead complex rollouts and build relationships with senior stakeholders.
This combines customer success, technical delivery and commercial ownership.
You’ll be hands‑on in the product, configuring agents and making sure they deliver results.
- What you’ll do
- Own enterprise accounts: lead executive relationships, deployment plans and business reviews, keeping customers confident and commitments on track.
- Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria and take each agent from pilot to production.
- Get hands‑on with the product: configure agents, test conversation flows, work with integrations and troubleshoot issues.
- Prove customer value: track performance against outcomes such as bookings, costs and revenue, and use the results to guide the next phase.
- Drive renewals and expansion: own retention and growth across your accounts, identify new opportunities and build the commercial case.
- Manage account risks and incidents: spot problems early, coordinate responses and keep stakeholders informed.
- Shape the product: turn customer needs into clear requirements and work with Engineering to remove barriers to scale.
- Build repeatable playbooks: make each enterprise deployment faster and more effective than the last.
- What you’ll bring
- 5+ years in customer‑facing B2B software roles, including at least two owning enterprise accounts.
- Experience in technical account management, strategic customer success, implementation or deployment, with commercial responsibility.
- Confidence managing directors and C‑level stakeholders, including through setbacks.
- Ownership of renewal, expansion or net revenue retention targets.
- Experience delivering complex, multi‑phase programmes across teams or regions.
- Technical confidence configuring products, working with integrations and reading API responses, logs and code. Production coding isn’t required.
- Clear communication with both executives and engineers, and the initiative to move work forward in a fast‑growing startup.
- Useful but not required
- Experience deploying AI agents, voice AI or LLM‑based products.
- Experience working within customer operations during a rollout.
- Familiarity with CRM, telephony or field‑service integrations.
- Early‑stage startup experience or coding skills.
- How we work
- Based at our London HQ near Old Street, five days onsite with travel to customers
- Work closely with Customer Success, Engineering and the founders.
- Hands‑on ownership of customer delivery and commercial outcomes.
Perks & Benefits
- Competitive salary & equity - we are building together, we win together
- Wellhub Gold subscription - access 1000's of gyms and health related activities (inc. Gym Box, 1Rebel, F45 etc)
- AI‑focused learning & development - stay ahead of the curve.
- Team socials & annual offsites - cool destinations included (last year we went to Greece!).
- Private healthcare - because your well-being matters.
- #J-18808-Ljbffr
Deployment Strategist - Agents in London employer: Elyos AI
Elyos AI is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about AI and customer service. With a competitive salary, equity options, and a strong focus on AI-driven learning and development, employees are empowered to grow alongside the company. The vibrant team environment, coupled with exciting travel opportunities for global conferences and engaging team socials, makes Elyos AI a truly rewarding place to work in London.
StudySmarter Expert Advice🤫
We think this is how you could land Deployment Strategist - Agents in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elyos AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elyos AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deployment Strategist - Agents in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elyos AI:Your cover letter is your chance to shine! Tell us why you want to work at Elyos AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elyos AI!
How to prepare for a job interview at Elyos AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
