At a Glance
- Tasks: Assist visitors at Ely Cathedral, selling tickets and promoting multimedia guides.
- Company: Join the friendly team at Ely Cathedral this summer.
- Benefits: Earn £13.45 per hour with potential for extra shifts.
- Other info: Opportunity for extra hours and training in safeguarding.
- Why this job: Be a key part of an iconic landmark's visitor experience.
- Qualifications: Excellent customer service skills and tech-savvy.
The predicted salary is between 13 - 13 € per hour.
Salary £13.45 per hour. This is a fixed term arrangement for the months of June, July and August. Shifts will be every Saturday from 10am-2pm, with the opportunity to provide cover for additional shifts as needed during cathedral visitor opening hours (9.30am-4.30pm).
We have a vacancy for a fixed term role, joining our friendly and helpful visitor services team to provide cover over our busy summer season here at Ely Cathedral. You will be one of the first points of contact with the public, assisting with entry to the Cathedral for our many thousands of visitors each year, selling entry tickets and promoting use of the multimedia guides, and encouraging gift aid donations.
The ideal candidate should be welcoming and helpful, have excellent customer service and communication skills, with the ability to relate to people from all backgrounds and cultures. They should also be confident using technology and point of sale systems, and able to cope with competing demands and priorities during busy periods, keeping calm under pressure.
The successful candidate may also have the opportunity for extra paid hours at other times of the year to cover staff absence/leave as required, on successful completion of this post.
Ely Cathedral is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff and volunteers to undertake safeguarding training and adhere to the Cathedral’s safeguarding policies and procedures.
Visitor Services Assistant (Fixed term, part time) employer: ELY CATHEDRAL
Ely Cathedral offers a unique and rewarding opportunity for those looking to join a vibrant team dedicated to providing exceptional visitor experiences. With a strong emphasis on customer service, our work culture is friendly and inclusive, fostering personal growth and development through training and additional shift opportunities. Located in the heart of Ely, employees enjoy a supportive environment that values their contributions while engaging with thousands of visitors from diverse backgrounds each summer.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant (Fixed term, part time)
✨Tip Number 1
Get to know the place! Before your interview, take a trip to Ely Cathedral. Familiarise yourself with the visitor experience and the services they offer. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Services Assistant. Role-play with a friend or family member to get comfortable with handling different types of visitors and their queries.
✨Tip Number 3
Show off your tech skills! Brush up on using point of sale systems and any other technology that might be relevant. Being confident with tech can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and engaged. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Visitor Services Assistant (Fixed term, part time)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team at Ely Cathedral.
Highlight Relevant Experience:Make sure to mention any previous customer service experience or roles where you've interacted with the public. We love candidates who can relate to people from all backgrounds, so share those stories that showcase your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to address the key responsibilities mentioned in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ELY CATHEDRAL
✨Know Your Role
Make sure you understand the responsibilities of a Visitor Services Assistant. Familiarise yourself with the tasks like selling tickets, promoting multimedia guides, and assisting visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you’ve helped someone in a busy environment or dealt with a difficult situation. This will demonstrate your ability to stay calm under pressure and relate to people from all backgrounds.
✨Brush Up on Technology
Since you'll be using point of sale systems, it’s a good idea to familiarise yourself with basic tech skills. If you have experience with similar systems, be ready to discuss it. If not, consider doing a quick online tutorial to boost your confidence.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a long queue or dealing with an unhappy visitor. Practise your responses to these scenarios, focusing on how you would remain helpful and calm while managing competing demands.
