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- Tasks: Support global clients with troubleshooting, live trading, and risk queries.
- Company: Join Elwood Technologies, a leading FinTech firm shaping the future of finance.
- Benefits: Competitive salary, medical benefits, weekly Ubereats allowance, and paid study leave.
- Other info: Dynamic startup environment with opportunities for career growth and learning.
- Why this job: Dive into the exciting intersection of finance and technology with a global team.
- Qualifications: Bachelor's degree in Finance or STEM, plus 1-2 years in client-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 10am to 8pm with rotating weekend cover (time in lieu for weekend work)
About Elwood
Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management and Risk System.
Job Description
Elwood Technologies is looking for a motivated Junior Technical Account Manager to join our growing team. This is an exciting opportunity to grow your career at the intersection of finance and technology, working alongside teams in London, New York, and Singapore to provide seamless 24/7 client support coverage. The role is to start as soon as possible. You will play a key role in supporting our global clients, helping to troubleshoot issues, manage live trading and risk queries, and contribute to the continual improvement of our products and workflows. This position will include weekend support on a rotating basis as part of our global coverage model.
Key Responsibilities
- Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
- Manage, prioritise and respond to queries relating to execution and risk representation issues
- Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation.
- Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services.
- Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues.
- Gather customer feedback and provide actionable insights to improve Elwood’s products and services.
- Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks.
- Gather customer requirements and articulate appropriate technical and non-technical solutions.
- Support new customer onboarding and contribute to the overall success of customer relationships.
- Proactively create and drive impactful changes across support workflows, policies and tools
- Provide weekend support as part of a shared global rotation schedule.
Qualifications and Knowledge
- Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics).
- 1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space
- A genuine interest in financial markets, digital assets, and emerging technology.
- Awareness of the trade life cycle, from pre-trade through post-trade processing.
- Strong analytical and problem-solving skills, with the ability to work well under pressure.
- Excellent communication and interpersonal skills — a team player who enjoys collaboration
- Hands-on approach, comfortable working with large datasets and operational detail.
- Control-focused, organised, and eager to learn.
- Willingness to work rotational weekends to support our global client base.
What we offer:
- Competitive salary and compensation packages.
- Fully paid medical and discounted dental schemes for employees and their family.
- Cycle to work and Cycle saver Schemes.
- Weekly Ubereats allowance.
- Employee Assistance Programme.
- Paid study leave and personal leave.
Why Elwood?
- Join a series A FinTech company and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
Junior Technical Account Manager London employer: Elwood Technologies Services Limited
Contact Detail:
Elwood Technologies Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Account Manager London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Elwood employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical support and client management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show your passion for finance and technology during interviews. Share your insights on digital assets and how they’re shaping the future. This will help you stand out as someone who’s genuinely interested in the field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Elwood team!
We think you need these skills to ace Junior Technical Account Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Technical Account Manager role. Highlight any relevant experience in client-facing roles, especially in the digital assets space. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in finance and technology. Tell us why you’re excited about this opportunity at Elwood and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Elwood Technologies Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of digital assets and the financial markets. Understand the trade life cycle and be ready to discuss how it relates to the role of a Junior Technical Account Manager. This will show that you're genuinely interested and prepared.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled client issues in the past, especially in a technical support or customer-facing role. Think about specific situations where you resolved a problem under pressure, as this is key for the role at Elwood.
✨Be Ready to Collaborate
Elwood values teamwork, so be prepared to discuss how you've worked with different teams in previous roles. Highlight any experiences where you collaborated with engineering, product, or sales teams to resolve client queries or improve services.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready about the company culture, the team you'll be working with, or the technologies they use. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.