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- Tasks: Support global clients by troubleshooting issues and managing live trading queries.
- Company: Join Elwood Technologies, a leading FinTech firm shaping the future of finance.
- Benefits: Competitive salary, medical benefits, weekly Ubereats allowance, and paid study leave.
- Other info: Dynamic startup environment with opportunities for career growth and learning.
- Why this job: Dive into the exciting intersection of finance and technology with a global team.
- Qualifications: Bachelor's degree in Finance or STEM, plus 1-2 years in a client-facing role.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 10am to 8pm with rotating weekend cover (time in lieu for weekend work)
About Elwood
Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management and Risk System.
Job Description
Elwood Technologies is looking for a motivated Junior Technical Account Manager to join our growing team. This is an exciting opportunity to grow your career at the intersection of finance and technology, working alongside teams in London, New York, and Singapore to provide seamless 24/7 client support coverage. The role is to start as soon as possible. You will play a key role in supporting our global clients, helping to troubleshoot issues, manage live trading and risk queries, and contribute to the continual improvement of our products and workflows. This position will include weekend support on a rotating basis as part of our global coverage model.
Key Responsibilities
- Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
- Manage, prioritise and respond to queries relating to execution and risk representation issues
- Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation.
- Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services.
- Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues.
- Gather customer feedback and provide actionable insights to improve Elwood’s products and services.
- Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks.
- Gather customer requirements and articulate appropriate technical and non-technical solutions.
- Support new customer onboarding and contribute to the overall success of customer relationships.
- Proactively create and drive impactful changes across support workflows, policies and tools
- Provide weekend support as part of a shared global rotation schedule.
Qualifications and Knowledge
- Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics).
- 1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space
- A genuine interest in financial markets, digital assets, and emerging technology.
- Awareness of the trade life cycle, from pre-trade through post-trade processing.
- Strong analytical and problem-solving skills, with the ability to work well under pressure.
- Excellent communication and interpersonal skills — a team player who enjoys collaboration
- Hands-on approach, comfortable working with large datasets and operational detail.
- Control-focused, organised, and eager to learn.
- Willingness to work rotational weekends to support our global client base.
What we offer:
- Competitive salary and compensation packages.
- Fully paid medical and discounted dental schemes for employees and their family.
- Cycle to work and Cycle saver Schemes.
- Weekly Ubereats allowance.
- Employee Assistance Programme.
- Paid study leave and personal leave.
Why Elwood?
- Join a series A FinTech company and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
Junior Technical Account Manager employer: Elwood Technologies Services Limited
Contact Detail:
Elwood Technologies Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Elwood or similar firms. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of digital assets and financial markets. Be ready to discuss how you can troubleshoot issues and support clients effectively during interviews.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with recruiters or during interviews, let your passion for finance and technology shine through. They want to see that you're genuinely excited about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Elwood team and ready to dive into this exciting opportunity.
We think you need these skills to ace Junior Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Junior Technical Account Manager role. Highlight any relevant experience in client-facing roles, especially in the digital assets space, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in finance and technology, and explain why you’re excited about the opportunity at Elwood. We love seeing enthusiasm and a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for strong analytical and problem-solving skills, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Elwood Technologies Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of digital assets and the financial markets. Understand the trade life cycle and be ready to discuss how you can apply your analytical skills to troubleshoot client issues effectively.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved workflows. This will demonstrate your hands-on approach and ability to work under pressure, which is crucial for a Junior Technical Account Manager.
✨Communicate Clearly
Practice articulating technical concepts in a way that’s easy to understand. Since you'll be collaborating with various teams and clients, strong communication skills are key. Think about how you can convey complex information simply and effectively.
✨Be Ready for Weekend Work
Since the role involves rotational weekend support, be prepared to discuss your availability and willingness to work weekends. Show enthusiasm for being part of a global team that provides 24/7 client support, as this reflects your commitment to the role.