Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage UK Government support cases for military satellite communications, ensuring top-notch service quality.
- Company: Join a leading secure satellite communications provider in the defence sector.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team culture.
- Why this job: Be part of a mission-critical role with opportunities to drive improvements and interact with senior stakeholders.
- Qualifications: Experience in Royal Navy communications and ability to obtain DV Security Clearance required.
- Other info: Ideal for tech-savvy individuals ready to lead and make an impact in a dynamic environment.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Technical Service Manager – Government Satellite Communication
Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks
Location: Redhill, Surrey – office-based with potential for hybrid work
About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.
This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.
This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.
Key Responsibilities:
- Own all support case management across UK Government CSCS contracts
- Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
- Provide briefings to senior internal stakeholders and MoD counterparts
- Oversee service visits: spares, equipment use, visit planning, and documentation
- Manage support case handovers, minor project delivery, and escalation paths
- Maintain accurate records in secure platforms (e.g., Secure Insight)
- Track trends across cases and initiate process improvements
- Deliver onboarding and training for 1st and 2nd line support staff
- Support MoD programme rollouts and documentation standards
- Support obsolescence planning and spare part procurement
- Be willing to 'roll up sleeves' and lead from the front when needed
What We’re Looking For:
Essential:
- Ability to hold or obtain DV (Developed Vetting) Security Clearance
- Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
- Proficiency with electrical/electronic systems, IT networking, and satellite communications
- Tenacity, initiative, and ability to prioritise in high-pressure situations
- Excellent written and verbal communication skills
- Strong understanding of MoD operational and support structures across land and sea
- Confidence in customer-facing scenarios with a proactive, problem-solving mindset
- Proficiency in standard office and ticketing tools
- Willingness to travel when required
Desirable:
- ITIL understanding or certification
- Project coordination or obsolescence management experience
What We Offer:
- Key technical position in a secure, mission-critical support environment
- Interaction with senior MoD and government stakeholders
- Opportunities to drive service improvement initiatives and shape process standards
- Supportive team culture and structured onboarding
- Competitive salary and benefits package
Application Process:
Please submit your resume and a cover letter detailing your experience and qualifications.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Contact Person: Elvis Eckardt
Technical Service Manager - Government Satellite Communication (Royal Navy Comms) employer: Elvis Eckardt Recruitment
Contact Detail:
Elvis Eckardt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager - Government Satellite Communication (Royal Navy Comms)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as COMSAT and MILSAT. This will not only help you understand the role better but also allow you to engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the defence and satellite communications sectors. Attend relevant industry events or join online forums where you can connect with individuals who have experience in Royal Navy communications or similar roles.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in high-pressure situations. Think of examples from your past experiences where you successfully managed urgent issues, as this will be crucial for the Technical Service Manager role.
✨Tip Number 4
Research the Ministry of Defence's operational structures and current projects. Understanding their priorities and challenges will enable you to tailor your conversations and show how you can add value to their mission.
We think you need these skills to ace Technical Service Manager - Government Satellite Communication (Royal Navy Comms)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Royal Navy communications systems and satellite communications. Use specific examples that demonstrate your technical proficiency and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities of the Technical Service Manager role. Emphasise your experience with MoD stakeholders and your ability to manage support cases effectively.
Highlight Relevant Skills: Clearly outline your skills related to electrical/electronic systems, IT networking, and customer-facing scenarios. Mention any ITIL certifications or project coordination experience that could set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, reflecting the high standards expected in a military context.
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and requirements of the Technical Service Manager position. Familiarise yourself with terms like COMSAT, MILSAT, and the specific needs of the MoD to demonstrate your knowledge and relevance.
✨Showcase Your Communication Skills
Given the importance of communication in this role, prepare to discuss your experience in liaising with stakeholders, especially in high-pressure situations. Be ready to provide examples of how you've effectively communicated technical information to non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle support case management. Think of specific instances where you successfully resolved issues or improved processes, particularly in a military or defence context.
✨Demonstrate Your Initiative and Leadership
This role requires someone who can lead from the front. Be prepared to discuss times when you've taken the initiative or led a team through challenges. Highlight your tenacity and ability to prioritise tasks effectively.
