Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage UK Government support cases in military satellite communications and coordinate internal teams.
- Company: Join a leading firm in secure military communications with a focus on innovation.
- Benefits: Competitive salary, security clearance opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and to work in a diverse, inclusive team.
- Why this job: Make a real impact in defence communications while working closely with the MoD.
- Qualifications: Experience in military communications and strong IT networking skills required.
The predicted salary is between 48000 - 72000 £ per year.
Location: Redhill (office-based for first 6 months; must be commutable)
Clearance: Must hold, or be eligible to obtain, DV clearance
The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.
Key Responsibilities:
- Act as the primary point of contact for the UK Government CSCS contract support case
- Coordinate internal resolver groups to ensure timely ticket progression and closure
- Provide service status updates and technical briefings to internal leaders and MoD representatives
- Plan and oversee service visits, including spares, equipment tracking, and documentation
- Manage smooth handovers and minor project delivery activities
- Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
- Identify recurring issues and implement process/service improvements
- Deliver onboarding and training for 1st/2nd line support teams
- Support documentation standards, rollout activities, and obsolescence planning
- Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations
Must-Haves:
- Eligible to hold DV (Developed Vetting) Security Clearance
- Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
- Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
- Confident communicator able to work directly with senior MoD and government personnel
- Proactive, organised, and resilient under pressure
- Competent in standard office systems and ticketing tools
- Willingness to travel when required
Nice to Haves:
- ITIL certification or understanding of ITIL service processes
- Experience with obsolescence planning, spares management, or project coordination
Application Notes: Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)
Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.
Contact: Elvis Eckardt
Technical Service Delivery Manager - Government Satellite Communication employer: Elvis Eckardt Recruitment
Contact Detail:
Elvis Eckardt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager - Government Satellite Communication
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with military communications. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of the MoD's needs. We want you to be able to speak their language and show how your experience aligns with their mission-critical requirements.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes, the best opportunities come from being proactive and showing your enthusiasm for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows that you’re genuinely interested in the position and appreciate the opportunity to connect.
We think you need these skills to ace Technical Service Delivery Manager - Government Satellite Communication
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Service Delivery Manager. Highlight your experience in military communications and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your experience with MoD stakeholders and your understanding of SatCom systems. We love a good story that connects your background to our needs.
Showcase Your Communication Skills: As a Technical Service Delivery Manager, you'll need to communicate effectively with various teams and stakeholders. In your application, demonstrate your communication skills by being clear and concise. We appreciate straightforwardness and clarity!
Apply Early!: Don't wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and get your application in – we can't wait to hear from you!
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of military satellite communications and the specific technologies mentioned in the job description. Familiarise yourself with COMSAT/MILSAT systems and be ready to discuss how your experience aligns with the role.
✨Communicate Clearly
As a Technical Service Delivery Manager, you'll need to communicate effectively with MoD stakeholders and internal teams. Practice explaining complex technical concepts in simple terms, so you can demonstrate your ability to bridge the gap between technical and non-technical audiences.
✨Show Your Proactivity
This role requires someone who can take ownership and lead from the front. Prepare examples from your past experiences where you've identified issues and implemented improvements. Highlight your proactive approach to problem-solving and how it benefited your previous teams.
✨Be Ready for Pressure
Given the high-pressure nature of this role, think of scenarios where you've successfully managed stress or tight deadlines. Share these stories during your interview to showcase your resilience and organisational skills under pressure.