At a Glance
- Tasks: Manage UK Government support cases in military satellite communications and coordinate internal teams.
- Company: Join a leading defence communications company with a focus on innovation.
- Benefits: Competitive salary, security clearance opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and to work with senior government personnel.
- Why this job: Make a real impact in a mission-critical role supporting the UK Government.
- Qualifications: Experience in military communications and strong IT networking skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Redhill (office-based for first 6 months; must be commutable)
Clearance: Must hold, or be eligible to obtain, DV clearance
The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.
Key Responsibilities:
- Act as the primary point of contact for the UK Government CSCS contract support case
- Coordinate internal resolver groups to ensure timely ticket progression and closure
- Provide service status updates and technical briefings to internal leaders and MoD representatives
- Plan and oversee service visits, including spares, equipment tracking, and documentation
- Manage smooth handovers and minor project delivery activities
- Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
- Identify recurring issues and implement process/service improvements
- Deliver onboarding and training for 1st/2nd line support teams
- Support documentation standards, rollout activities, and obsolescence planning
- Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations
Must-Haves:
- Eligible to hold DV (Developed Vetting) Security Clearance
- Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
- Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
- Confident communicator able to work directly with senior MoD and government personnel
- Proactive, organised, and resilient under pressure
- Competent in standard office systems and ticketing tools
- Willingness to travel when required
Nice to Haves:
- ITIL certification or understanding of ITIL service processes
- Experience with obsolescence planning, spares management, or project coordination
Application Notes:
Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)
Application Process:
To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.
Contact: Elvis Eckardt
Technical Service Delivery Manager - Government Satellite Communication in York employer: Elvis Eckardt Recruitment
As a Technical Service Delivery Manager in Redhill, you will join a dynamic team dedicated to supporting UK Government satellite communications, where your expertise will be valued and your contributions impactful. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you are well-equipped to excel in your role. With a commitment to diversity and inclusion, we offer a supportive environment that encourages innovation and teamwork, making it an excellent place for professionals seeking meaningful and rewarding careers in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Delivery Manager - Government Satellite Communication in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the military and defence sectors. Attend industry events or webinars where you can meet people who might know about job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of military satellite communications. We recommend practising common interview questions and scenarios that relate to the role, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for talented individuals, and applying directly helps us see your application sooner. Plus, it’s super easy to keep track of your application status!
We think you need these skills to ace Technical Service Delivery Manager - Government Satellite Communication in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Technical Service Delivery Manager. Highlight your experience in military communications and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your experience with MoD stakeholders and any specific projects that showcase your skills. We love a good story!
Showcase Your Communication Skills:As a Technical Service Delivery Manager, strong communication is key. In your application, demonstrate how you've effectively communicated with senior personnel or managed high-pressure situations. We want to see that you can lead from the front!
Apply Early!:Don't wait around! Applications are reviewed on a rolling basis, so the sooner you apply, the better your chances. Head over to our website and submit your CV and cover letter today. We can't wait to hear from you!
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of military satellite communications and the specific technologies mentioned in the job description. Being able to discuss COMSAT/MILSAT systems or message handling will show that you're not just a good communicator, but also technically savvy.
✨Prepare for Scenario Questions
Expect questions that put you in high-pressure situations, as this role requires resilience and quick thinking. Think of examples from your past experiences where you successfully managed urgent cases or coordinated with multiple teams to resolve issues.
✨Understand the MoD Environment
Familiarise yourself with the UK Government's structure and how the MoD operates. Knowing the key stakeholders and their priorities can help you tailor your responses and demonstrate that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves direct interaction with senior MoD personnel, practice articulating your thoughts clearly and confidently. Prepare to explain complex technical concepts in simple terms, as this will be crucial in your day-to-day interactions.
