At a Glance
- Tasks: Manage UK Government support cases in military satellite communications and coordinate internal teams.
- Company: Join a leading defence communications company with a focus on innovation.
- Benefits: Competitive salary, career development, and the chance to work on mission-critical projects.
- Other info: Dynamic role with opportunities for growth and travel.
- Why this job: Make a real impact in national security while working with cutting-edge technology.
- Qualifications: Experience in military communications and strong IT networking skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Redhill (office-based for first 6 months; must be commutable)
Clearance: Must hold, or be eligible to obtain, DV clearance
The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.
Key Responsibilities:
- Act as the primary point of contact for the UK Government CSCS contract support case
- Coordinate internal resolver groups to ensure timely ticket progression and closure
- Provide service status updates and technical briefings to internal leaders and MoD representatives
- Plan and oversee service visits, including spares, equipment tracking, and documentation
- Manage smooth handovers and minor project delivery activities
- Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
- Identify recurring issues and implement process/service improvements
- Deliver onboarding and training for 1st/2nd line support teams
- Support documentation standards, rollout activities, and obsolescence planning
- Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations
Must-Haves:
- Eligible to hold DV (Developed Vetting) Security Clearance
- Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
- Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
- Confident communicator able to work directly with senior MoD and government personnel
- Proactive, organised, and resilient under pressure
- Competent in standard office systems and ticketing tools
- Willingness to travel when required
Nice to Haves:
- ITIL certification or understanding of ITIL service processes
- Experience with obsolescence planning, spares management, or project coordination
Application Notes:
Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)
Application Process:
To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.
Contact: Elvis Eckardt
Technical Service Delivery Manager - Government Satellite Communication in Liverpool employer: Elvis Eckardt Recruitment
As a Technical Service Delivery Manager in Redhill, you will join a dynamic team dedicated to supporting UK Government satellite communications, where your expertise will be valued and your contributions impactful. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you are well-equipped to excel in your role. With a commitment to diversity and inclusion, we offer a supportive environment that encourages innovation and teamwork, making it an excellent place for professionals seeking meaningful and rewarding careers in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Delivery Manager - Government Satellite Communication in Liverpool
✨Dive into Local Government Events
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We think you need these skills to ace Technical Service Delivery Manager - Government Satellite Communication in Liverpool
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Elvis Eckardt Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Get to Know Public Sector Values
Before your interview with Elvis Eckardt Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Elvis Eckardt Recruitment.
