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- Tasks: Provide 24/7 operational support for critical Defence ICT systems and troubleshoot incidents.
- Company: Join a specialist provider of secure ICT services for the UK Defence sector.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in national security while working with cutting-edge technology.
- Qualifications: Experience in infrastructure support and strong troubleshooting skills required.
- Other info: Dynamic, high-stakes environment with a structured duty rota.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site, Northallerton, North Yorkshire
Department: Engineering
Section: Engineering
Reports To: Technical Director
Location: Secure UK Defence Environment
Contract Type: Permanent
Client: Our client is a specialist provider of secure ICT services supporting critical UK Defence systems. Operating within highly regulated, high-availability environments, they deliver resilient infrastructure, operational assurance, and rapid incident response across mission-critical platforms. The engineering teams work at the forefront of secure networking, virtualisation, automation, and monitoring technologies to ensure Defence systems remain available, compliant, and secure 24/7.
Purpose of the Role: The Duty Engineer is a senior technical professional operating within secure Defence ICT environments, providing 24/7 operational support for mission-critical systems. The role ensures system availability, resilience, security, and rapid incident resolution in line with contractual SLAs and KPIs, combining deep infrastructure expertise with modern automation and monitoring practices to deliver stable and compliant services. The role operates as part of a structured 24/7 duty rota, requiring out-of-hours, on-call, and incident response support to maintain continuous operational service.
Key Responsibilities:
- Providing 24/7 operational duty support to ensure the availability, security, and performance of Defence ICT systems
- Acting as a technical first responder for incidents, alerts, and service degradation within secure environments
- Troubleshooting and maintaining LAN, WAN, MPLS, SD-WAN networks, firewalls, and VPN services
- Administering Active Directory and domain services, including DNS, PKI, RDS, WSUS, and related platforms
- Managing VMware virtualisation environments, including ESXi, vCenter, and VMware Cloud Foundation
- Operating and supporting ASTERIX VoIP systems
- Maintaining SIEM and monitoring platforms, including Splunk and Microsoft System Centre tooling
- Performing Linux system administration, patching, and security hardening
- Creating and maintaining automation using PowerShell, Ansible, and GitLab
- Supporting vulnerability remediation, compliance activities, and audit readiness
- Delivering incident response, root-cause analysis, and service restoration in line with agreed SLAs and KPIs
- Coordinating technical response and escalation to prevent incident impact or recurrence
Duty Engineer - Infrastructure Operations Engineer (24/7 Secure Systems) employer: Elvis Eckardt Recruitment
Contact Detail:
Elvis Eckardt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Engineer - Infrastructure Operations Engineer (24/7 Secure Systems)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro. Research the company and its projects, especially those related to secure ICT services. Be ready to discuss how your skills in infrastructure, automation, and monitoring can contribute to their mission-critical systems.
✨Tip Number 3
Showcase your technical skills! Bring examples of your work or projects that demonstrate your expertise in areas like VMware, Linux administration, or incident response. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can thrive in high-assurance environments. Your next opportunity could be just a click away!
We think you need these skills to ace Duty Engineer - Infrastructure Operations Engineer (24/7 Secure Systems)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Engineer role. Highlight your experience with secure ICT environments, incident response, and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in secure Defence systems and how your skills can contribute to our mission. Keep it concise but impactful!
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with technologies like VMware, Active Directory, and network management. We love seeing specific examples of how you've tackled challenges in high-availability environments.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around LAN, WAN, and virtualisation technologies. Be ready to discuss your experience with tools like VMware, PowerShell, and Splunk, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled incidents or service degradations in the past. Highlight your troubleshooting process and how you ensured system availability and security under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Duty Engineer in a secure Defence environment. Be ready to discuss how you would approach 24/7 operational support and incident response, demonstrating your understanding of SLAs and KPIs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and culture. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Consider asking about their approach to automation and compliance activities.
