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- Tasks: Lead client onboarding and implementation, ensuring smooth rollouts and high satisfaction.
- Company: Join a high-growth fintech start-up transforming loan management for lenders and brokers.
- Benefits: Enjoy a hybrid work model with flexibility and the chance to make a real impact.
- Why this job: Be part of an innovative team that values autonomy and customer success in a dynamic industry.
- Qualifications: 3-5 years in a customer-facing role, ideally in B2B SaaS, with strong project delivery skills.
- Other info: Experience in lending is a plus, but a customer-first mindset is essential.
The predicted salary is between 30000 - 40000 £ per year.
Manchester | Hybrid (3-4 days onsite per week)
Full-Time | £35k–£40k per annum
Sector: FinTech (B2B SaaS)
We’re hiring on behalf of a high-growth fintech start-up that’s transforming how lenders, brokers, and intermediaries manage loans. We’re looking for a Customer Success Manager (CSM) who thrives in implementation-heavy roles and is confident in taking ownership of complex client onboarding and delivery.
It's a hands-on opportunity for someone with strong SaaS delivery experience who can lead client implementations, manage internal and external stakeholders, and drive long-term client success. Lending industry experience is a plus, but not a must.
What You’ll Be Doing:
- Implementation & Delivery (Core Focus): Lead client onboarding and implementation from start to finish, ensuring a smooth, on-time rollout and outstanding client satisfaction.
- Project Management: Coordinate resources, manage delivery timelines, and proactively solve issues before they escalate.
- Customer Engagement: Act as the go-to person for your clients. Build strong relationships, understand their business needs, and be their trusted advisor.
- Stakeholder Management: Align internal teams and external clients to keep everyone moving in the same direction.
- Commercial Awareness: Spot upsell or cross-sell opportunities that genuinely benefit the customer.
- Process Optimisation: Suggest and implement improvements to onboarding and success workflows.
What We’re Looking For:
- 3–5 years of experience in a customer-facing role, ideally in B2B SaaS with a strong focus on project delivery and implementation.
- A self-starter who can independently manage complex projects and build rapport with both technical and non-technical stakeholders.
- Excellent communication and organisational skills.
- Previous experience in intermediated lending, financial services, or working with brokers/lenders is helpful, but not essential.
- A genuine customer-first mindset with commercial awareness.
Why Join?
This is a fantastic opportunity to work at the heart of an ambitious fintech business that values autonomy, customer success, and innovation. You’ll play a critical role in ensuring customers get real value from the platform, from day one through to long-term growth.
Contact: Elvis Eckardt
Customer Success Manager - FinTech (Implementation & Delivery Focus) employer: Elvis Eckardt Recruitment
Contact Detail:
Elvis Eckardt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - FinTech (Implementation & Delivery Focus)
✨Tip Number 1
Familiarise yourself with the FinTech landscape, especially focusing on B2B SaaS. Understanding the key players and trends in this sector will help you speak confidently about the industry during your interactions.
✨Tip Number 2
Highlight your project management skills by preparing examples of how you've successfully led client implementations in the past. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Build a strong understanding of customer success metrics and how they relate to client satisfaction and retention. This knowledge will allow you to demonstrate your ability to drive long-term client success effectively.
✨Tip Number 4
Network with professionals in the FinTech space, particularly those involved in customer success or implementation roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Customer Success Manager - FinTech (Implementation & Delivery Focus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and SaaS delivery. Use specific examples that demonstrate your ability to manage complex client onboarding and stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the fintech sector and the role of Customer Success Manager. Mention how your skills align with their needs, particularly in implementation and delivery, and provide examples of past successes.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and structure your application logically to demonstrate your organisational skills.
Highlight Customer-Centric Achievements: Emphasise any previous experiences where you successfully improved customer satisfaction or drove long-term client success. This could include upselling, process optimisation, or building strong client relationships.
How to prepare for a job interview at Elvis Eckardt Recruitment
✨Showcase Your Implementation Experience
Be prepared to discuss specific examples of your past experiences in leading client onboarding and implementation projects. Highlight how you ensured smooth rollouts and client satisfaction, as this role heavily focuses on these aspects.
✨Demonstrate Project Management Skills
Expect questions about how you manage timelines and coordinate resources. Share your strategies for proactively solving issues before they escalate, as effective project management is crucial for this position.
✨Build Rapport with Stakeholders
Since stakeholder management is key, think of ways you've successfully built relationships with both technical and non-technical stakeholders. Be ready to explain how you align teams to achieve common goals.
✨Exhibit a Customer-First Mindset
Prepare to discuss how you prioritise customer needs and identify upsell or cross-sell opportunities that genuinely benefit them. This will demonstrate your commercial awareness and commitment to customer success.
