Technical Service Delivery Manager - Government Satellite Communications in Surrey

Location: Redhill (office-based for first 6 months; must be commutable)

Salary: £55,000–£60,000 + benefits

Clearance: Must hold, or be eligible to obtain, DV clearance

The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.

The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments.

Key Responsibilities:

• Act as the primary point of contact for the UK Government CSCS contract support case
• Coordinate internal resolver groups to ensure timely ticket progression and closure
• Provide service status updates and technical briefings to internal leaders and MoD representatives
• Plan and oversee service visits, including spares, equipment tracking, and documentation
• Manage smooth handovers and minor project delivery activities
• Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
• Identify recurring issues and implement process/service improvements
• Deliver onboarding and training for 1st/2nd line support teams
• Support documentation standards, rollout activities, and obsolescence planning
• Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations

Must-Haves:

• Eligible to hold DV (Developed Vetting) Security Clearance
• Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
• Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment
• Confident communicator able to work directly with senior MoD and government personnel
• Proactive, organised, and resilient under pressure
• Competent in standard office systems and ticketing tools
• Willingness to travel when required

Nice to Haves:

• ITIL certification or understanding of ITIL service processes
• Experience with obsolescence planning, spares management, or project coordination

Application Notes:

Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)

Application Process:

To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.