At a Glance
- Tasks: Support new home developments and ensure high standards of customer service.
- Company: Join a leading regional developer with over 25 years of experience.
- Benefits: Permanent position with career growth, company vehicle, and uniform provided.
- Other info: Dynamic work environment with opportunities for personal development and flexibility.
- Why this job: Make a real difference in people's homes while developing your skills.
- Qualifications: Trade qualification and customer-facing experience required; multi-skilled background preferred.
Elvet Recruitment is excited to partner with a prominent regional developer in the search for a Customer Service Operative to support their new home developments across the North East. With over 25 years of industry experience, our client is part of a successful group of companies specializing in housing construction and development. This is a fantastic opportunity to join an organization that can offer significant career growth in a dynamic and fast-paced environment.
Key Responsibilities:
- The Group is dedicated to maintaining a high standard of Health and Safety in all its operations. The post holder will be expected to contribute to upholding these standards to ensure compliance with all relevant legislation within their working area and across sites.
- Actively participate in personal development through appraisals and engage in any identified training or development opportunities.
- Embrace the importance of fairness and equality in the workplace, treating all individuals with dignity and respect.
Qualifications and Requirements:
- Ability to work in a clean, organized, and respectful manner.
- Possess tact and professionalism when representing the company in customers’ homes.
- Must be able to think on your feet and adapt quickly, as situations may differ from initial reports.
- The successful candidate will be responsible for completing remedial work, attending inspections on behalf of the client, completing scope of works, and coordinating trades.
- A recognized trade qualification is required, along with previous experience in a customer-facing role.
- A multi-skilled background is essential, with proficiency in some or all of the following areas: carpentry, tiling, decorating, plumbing, and high-quality finishing.
- A full, clean driving license is mandatory.
Role Information:
- Standard working hours will typically be Monday to Friday, from 8:30 AM to 5:00 PM, with a 30-minute lunch break. Flexibility may be required based on workload.
- Occasional out-of-hours work may be necessary in case of emergencies, and the post holder will be required to respond to emergency out-of-hours calls.
- A company uniform and vehicle for business use will be provided.
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
Customer Service Operative in Stockton-on-Tees employer: Elvet Recruitment
Join a leading regional developer with over 25 years of experience in housing construction, where you will find a supportive work culture that prioritises health and safety, fairness, and personal development. As a Customer Service Operative, you will have the opportunity to grow your career in a dynamic environment, with access to training and development opportunities, while enjoying the benefits of a company vehicle and uniform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Stockton-on-Tees
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Operative in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operative role. Highlight relevant experience, especially in customer-facing positions and any trade qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer interactions or completed remedial work in the past. We love a good story!
Showcase Your Skills:Don’t forget to mention your multi-skilled background! Whether it's carpentry, plumbing, or decorating, let us know what you can bring to the table. We appreciate candidates who can adapt and think on their feet.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Elvet Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Operative. Familiarise yourself with the company’s values, especially their commitment to health and safety, fairness, and equality. This will help you demonstrate that you’re not just a good fit for the role, but also for the company culture.
✨Showcase Your Skills
Be ready to discuss your multi-skilled background in areas like carpentry, plumbing, or decorating. Prepare specific examples of how you've used these skills in previous roles, especially in customer-facing situations. This will show that you can think on your feet and adapt quickly to different challenges.
✨Dress the Part
Even if the company provides a uniform, it’s important to present yourself well during the interview. Dress smartly and professionally to make a great first impression. It shows respect for the interview process and indicates that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the training and development opportunities available, or how the company ensures compliance with health and safety standards. This not only shows your interest in the role but also your eagerness to grow within the company.
