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- Tasks: Lead customer care, enhance homeowner experience, and resolve escalated concerns.
- Company: Renowned house builder known for quality and energy-efficient homes.
- Benefits: Supportive environment, career growth, and the chance to make a real impact.
- Why this job: Join a family-owned business shaping the future of luxury homebuilding.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
- Other info: Be part of a team dedicated to excellence and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Elvet Recruitment is working with a highly regarded regional house builder to hire a Customer Care Manager for their Stockton site. This company is recognized for its high-quality, energy-efficient homes and strong dedication to craftsmanship, specializing in the creation of luxury properties designed to meet the needs of today’s buyers. Operating since the 1970s, this family-owned business has been involved in iconic landmarks across the North East, including St James' Park, The Metrocentre, and other major developments. Setting the standard for contemporary housebuilding, they focus on delivering top-quality homes that create ideal environments for families and working professionals alike.
As the Customer Care Manager, you will play a key role in ensuring exceptional customer satisfaction. You will be responsible for overseeing the customer care process after legal completion, making sure homeowners feel valued and supported throughout their journey. This is an exciting opportunity for individuals passionate about customer service and quality to join a business built on a foundation of honesty, excellence, and hard work, as it continues to make its mark in a new chapter of growth.
If you are ready to lead the way in delivering outstanding customer care for a leading housebuilder, we would love to hear from you!
What You’ll Be Doing:
- Lead and oversee the customer care function of the business, fostering a culture of excellence and responsiveness.
- Implement customer care strategies that enhance the homeowner experience.
- Act as the main point of contact for escalated customer concerns, providing solutions efficiently and empathetically.
- Coordinate with construction, sales and subcontractors to ensure seamless communication and resolution of any issues.
- Track and analyse customer feedback to identify areas for improvement and develop action plans.
- Update the HousebuilderPro CRM system on progress to accurately report to the company progress and defect rectification completion and capture cost.
- Manage customer care policies, procedures, and service standards to maintain our reputation for quality and reliability.
- Attend warranty provider claim investigation meetings if and when required.
This role offers a variety of responsibilities, providing an opportunity to work across multiple HR functions, contribute to organizational development, and support the company’s growth and community engagement initiatives.
What We’re Looking For:
- Proven experience in a customer service or customer care role, ideally within the new home construction sector.
- Strong communication and interpersonal skills with the ability to build lasting relationships.
- A proactive problem solver with excellent organizational and multitasking abilities.
- An in-depth knowledge of house construction and experience in New Build.
- Attention to detail and a commitment to upholding high standards of service.
- Familiarity with CRM systems, Microsoft Office and be computer literate with the ability to analyse data for continuous improvement.
- A passion for delivering exceptional customer experiences.
- An understanding of the New Homes Quality Code, the Consumer Code and New Homes Ombudsman Service.
Role Details:
- The opportunity to make a real impact within a growing, customer-focused company.
- A supportive and collaborative working environment.
Join a company where your contributions will directly impact its growth and success, while being part of an industry that’s shaping the future of security. Apply today to make a real difference!
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
Customer Care Manager in Stockton-on-Tees employer: Elvet Recruitment
Contact Detail:
Elvet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Care Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer care and think of examples from your experience that align with their mission. We want to show them that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your communication skills! As a Customer Care Manager, you’ll need to convey information clearly and empathetically. We suggest doing mock interviews with friends or family to get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s make sure you stand out in the crowd!
We think you need these skills to ace Customer Care Manager in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Manager role. Highlight your experience in customer service, especially in the new home construction sector, and show how your skills align with the company's values.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer concerns in the past. We want to see your proactive approach and how you can bring that to our team to enhance the homeowner experience.
Be Personable and Professional: Your written communication should reflect both professionalism and a friendly tone. Remember, as a Customer Care Manager, you'll be the main point of contact for homeowners, so let your personality shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our growing team.
How to prepare for a job interview at Elvet Recruitment
✨Know Your Stuff
Make sure you brush up on the company’s history and values, especially their commitment to quality and customer care. Familiarise yourself with their projects, like St James' Park and The Metrocentre, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past roles that demonstrate your ability to handle customer concerns effectively. Think of situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and empathy.
✨Be Ready to Discuss CRM Systems
Since familiarity with CRM systems is key for this role, be prepared to discuss your experience with them. If you’ve used HousebuilderPro or similar systems, share how you tracked customer feedback and improved processes based on data analysis.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about their customer care strategies or how they measure success in customer satisfaction. This shows you’re proactive and genuinely interested in contributing to their growth.