Are you an experienced Customer Service or Administrative professional with excellent communication skills and the ability to build positive relationships with members of the public and key stakeholders? Elvet Recruitment is recruiting for a Stakeholder and Public Liaison Officer to join an established construction business based in County Durham, supporting a major project and acting as the primary point of contact for members of the public, local businesses and stakeholders affected by ongoing construction activities. This is an excellent opportunity for someone with a background in customer service, administration or communications to take ownership of stakeholder enquiries, manage complaints and support the smooth delivery of project communications. Working closely with the Site Team and Corporate Communications Department, you'll play an important role in maintaining positive relationships, ensuring enquiries are dealt with professionally and keeping stakeholders informed throughout the project. What You’ll Be Doing * Managing the dedicated project email account and responding to enquiries, compliments and complaints. * Recording all stakeholder contact accurately within the designated project log. * Ensuring complaints, incidents and insurance claims are recorded and managed in line with company procedures. * Liaising with members of the public and local businesses directly affected by construction activities. * Arranging visits and meetings with residents, businesses and other stakeholders. * Acting as the first point of contact for visitors at the project visitor centre or site office. * Organising and facilitating visitor centre events, including visits from schools, universities and construction organisations. * Preparing weekly and monthly reports for the Site Team, client and Corporate Communications Department. * Attending monthly progress meetings and providing updates on stakeholder communications. * Coordinating project website updates and supporting wider communications activities. * Supporting PR, community engagement and social value events. * Providing guidance to site teams on public engagement, customer service and managing difficult conversations. * Ensuring all activities comply with health and safety, safeguarding and GDPR requirements. What We’re Looking For * At least 2 years' experience within a customer service or administrative environment – essential. * Excellent written and verbal communication skills. * Strong customer service skills with a polite, approachable and professional manner. * Confident dealing with complaints, resolving issues and managing difficult conversations. * Good IT skills, including Microsoft Office. * Excellent organisational and time management skills, with the ability to manage competing priorities. * High attention to detail and the ability to maintain accurate records. * A proactive, solutions-focused approach with the ability to use your own initiative. * Reliable, punctual and comfortable working independently and as part of a wider team. Desirable: * Experience updating customer service websites. * Familiarity with social media platforms. * Previous experience within communications, PR or marketing. * A relevant professional qualification. * General understanding of the construction or civil engineering sector. The Details * Location: County Durham * Contract: 1-year fixed-term contract * Driving Licence: Full UK driving licence essential This is a fantastic opportunity for an organised and personable Customer Service or Administrative professional looking to develop their experience within the construction industry. You'll play a key role in community engagement, stakeholder relationships and ensuring effective communication throughout an important construction project. For this position, Elvet Recruitment Limited will be acting as an employment agency in relation to fixed-term contract recruitment on behalf of our client. By applying for this job, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website. Please contact Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail
Stakeholder and Public Liaison Officer employer: Elvet Recruitment
Join a dynamic and supportive team at an established surfacing and construction business in the North East, where your organisational skills will be valued and rewarded. With a focus on collaboration and professional growth, this role offers a chance to take ownership of diverse administrative tasks while working closely with senior management. Enjoy a friendly work culture that encourages initiative and provides opportunities for personal development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder and Public Liaison Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Elvet Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Stakeholder and Public Liaison Officer at Elvet Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Elvet Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
