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- Tasks: Deliver exceptional customer service and support homebuyers throughout their journey.
- Company: Join a leading company dedicated to creating thoughtfully designed homes.
- Benefits: Competitive salary, 26 days annual leave, and ongoing professional development.
- Other info: Collaborative team environment with a focus on high-quality service.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about delivering exceptional customer service and creating a positive homeownership experience? Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality‑led service that meets both the customer's needs and the client's high service standards.
Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences. You'll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.
What You'll Be Doing
- Championing the customer journey to support the client's drive for 5* customer service
- Supporting regional sales, build, and wider teams to meet and exceed customer expectations
- Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
- Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
- Managing voicemail messages and the Customer Care email inbox efficiently
- Collaborating with the regional team to collate accurate information for detailed and informed customer communications
- Promoting a proactive, high‑quality customer service culture across the region
What We're Looking For
- Excellent customer relationship management skills in both online and face‑to‑face contexts
- Strong written and verbal communication skills, with a focus on delivering exceptional service
- IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
- Experience in a customer service role, ideally within the property or construction sector
- Strong collaborative, team‑working, and interpersonal skills
- Understanding of the financial implications of building methods and sequences is advantageous
- Knowledge of the New Homes Quality Code and customer service best practices is desirable
Role Information
- Mon–Thurs 8:30 – 17:00, Friday 8:30 – 16:00
- £27,000 – £33,069 DOE
- 26 days annual leave plus
Customer Care Advisor in Nottingham employer: Elvet Recruitment
Contact Detail:
Elvet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for delivering that 5* customer service they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or face-to-face, being able to convey your thoughts clearly and confidently is key. Try role-playing with a friend to nail down those customer interaction scenarios.
✨Tip Number 3
Show your proactive side! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your dedication to exceptional service and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Care Advisor role!
We think you need these skills to ace Customer Care Advisor in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create positive experiences for customers in the past.
Tailor Your Application: Make sure to customise your application to reflect the key skills and experiences mentioned in the job description. Highlight your attention to detail and proactive approach, as these are crucial for the Customer Care Advisor role.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets to the right people quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Elvet Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of exceptional customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show your passion for delivering a 5* experience.
✨Familiarise Yourself with the Company
Research the client’s values, mission, and the New Homes Quality Code. Understanding their approach to homeownership and customer care will help you align your answers with what they’re looking for.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Care Advisor. Prepare responses that highlight your problem-solving skills and ability to manage complaints efficiently while maintaining a positive attitude.
✨Show Off Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you work within a team. Share specific examples of how you’ve successfully collaborated with others to achieve a common goal, especially in a customer service context.