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- Tasks: Deliver outstanding customer service and manage customer interactions effectively.
- Company: Leading UK housebuilder known for high-quality homes and customer satisfaction.
- Benefits: Permanent position with excellent discounts, healthcare, and career growth opportunities.
- Other info: Supportive culture with industry-leading training and development.
- Why this job: Join a forward-thinking team and make a real impact in customer care.
- Qualifications: Experience in fast-paced customer service and strong interpersonal skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co‑Ordinate to join their team in the Teesside area on a full‑time basis. Our client is a highly successful national developer, widely recognised for delivering high‑quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward‑thinking team where your contribution will be valued. This role offers a fantastic platform for career development within a fast‑paced commercial environment, providing exposure across multiple projects and supporting specialist teams.
As a Customer Care Co‑Ordinate, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.
What You’ll Be Doing:
- Demonstrating role model customer behaviour at all times
- Acting as an inspiring role model in the delivery of excellent customer service
- Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
- Managing complaints, social media contacts and third‑party claims appropriately to minimise reputational risk
- Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
- Ensuring customers are kept fully informed of progress throughout the resolution process
- Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
- Maintaining accurate, high‑quality records of all customer interactions
- Building strong working relationships with internal teams to support effective issue resolution
- Liaising with subcontractors and suppliers to ensure customer commitments are met
- Providing feedback to support continuous improvement of service delivery
- Taking responsibility for personal development and continuously improving customer engagement skills
- Identifying more efficient or cost‑effective ways of working
- Maintaining knowledge of house types, specifications, products and new home technologies
What We’re Looking For:
- Previous experience working in a fast‑paced Customer Service environment
- Strong interpersonal and relationship‑building skills
- Proven ability to work collaboratively and independently
- Ability to prioritise workload and take initiative to resolve problems
- Calm, resilient and measured approach in challenging situations
- Experience within the housebuilding industry
Role Details & Benefits:
- Permanent position
- Excellent retail discounts
- Company‑funded life insurance
- Private healthcare
- Contributory pension scheme
- Discounted house purchase scheme
- Car leasing scheme and share plans
- Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
- Industry‑leading professional training and development
- Opportunities for long‑term career growth within a supportive and inclusive culture
Customer Care Coordinator in England employer: Elvet Recruitment
Contact Detail:
Elvet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Coordinator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how your previous experiences have prepared you for this role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've excelled in previous roles, especially in fast-paced environments. We love to see results and how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Elvet Recruitment
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer service. Understand what excellent customer care looks like, especially in the housebuilding industry. Be ready to share examples of how you've handled customer interactions and resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully managed complaints or tricky situations. Highlight your ability to think on your feet and come up with effective solutions, as this role requires a calm and measured approach in challenging scenarios.
✨Demonstrate Team Spirit
This position involves collaboration with various teams, so be ready to talk about your experience working with others. Share examples of how you've built strong relationships with colleagues or external partners to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, training opportunities, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.