At a Glance
- Tasks: Complete high-quality repairs and maintenance in new build homes across the North East.
- Company: Respected housebuilder known for delivering top-notch new homes in the UK.
- Benefits: Company van, competitive salary, 26 days leave, health insurance, and career development.
- Other info: Enjoy ongoing training and great opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in multi-skilled maintenance and excellent customer service skills required.
The predicted salary is between 35000 - 40000 £ per year.
Are you an experienced Multi-Skilled Technician with a strong eye for detail, looking to develop your career within a well-established and growing housebuilder? We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.
This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.
The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.
What You'll Be Doing:- Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority
- Carrying out repairs in line with NHBC standards and company quality expectations
- Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works
- Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales
- Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently
- Keeping the company van clean, well-maintained, and organised at all times
- Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes
- Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector
- Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works
- Strong understanding of NHBC standards and quality expectations within new build housing
- Excellent time management skills with the ability to prioritise workloads and work independently
- Strong attention to detail with a commitment to delivering high-quality workmanship
- Excellent customer service and communication skills with a professional and approachable manner
- Good organisational and problem-solving skills
- Comfortable using mobile technology to manage jobs and complete paperwork
- Full UK Driving Licence
- Covering the North East region
- Company van and fuel card provided
- Choice of company car or car allowance
- Discretionary Bonus Scheme
- 26 days annual leave plus bank holidays
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan
- Highstreet and retail discounts
- Ongoing training and excellent career development opportunities
Customer Care Technician in Eaglescliffe employer: Elvet Recruitment
Join a family-oriented company in Middlesbrough that prioritises employee development and offers a supportive work culture. With competitive salaries, an annual bonus scheme, and generous holiday allowances, this role as an HGV Class 1 ADR Driver not only provides financial rewards but also fosters a sense of belonging and growth within the team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Eaglescliffe
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Elvet Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Care Technician at Elvet Recruitment.
We think you need these skills to ace Customer Care Technician in Eaglescliffe
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Elvet Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
