At a Glance
- Tasks: Engage with the public and stakeholders, managing enquiries and ensuring smooth communication during construction projects.
- Company: Join a leading civil engineering firm making a difference in infrastructure.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Dynamic role with travel across the region and a chance to enhance your career.
- Why this job: Be the vital link between communities and major projects, making a real impact.
- Qualifications: 2+ years in customer service or communications, excellent communication skills required.
Are you a confident communicator with strong customer service skills looking for a varied role within a leading civil engineering and infrastructure environment? Do you enjoy working with members of the public, businesses and key stakeholders, managing enquiries and complaints, and ensuring people are kept informed throughout major construction projects? Elvet Recruitment is delighted to be working in partnership with an established construction and civil engineering business to recruit a Stakeholder & Public Liaison Officer on a 12-month fixed-term contract. This is an excellent opportunity for a confident and organised individual to take on a key public-facing role supporting infrastructure projects across the region. You’ll act as an important link between the project team and local communities, ensuring communications are handled professionally, efficiently and with a high level of customer service.
The successful candidate will be approachable, resilient and highly organised, with excellent written and verbal communication skills and the confidence to deal with a wide range of stakeholders, including challenging situations.
What You'll Be Doing:
- Act as a key point of contact for members of the public, businesses and stakeholders affected by construction activity
- Manage the dedicated project email account, responding to enquiries, compliments and complaints in a timely and professional manner
- Accurately record and monitor stakeholder contact, complaints, incidents and claims
- Arrange visits with members of the public and businesses directly impacted by construction works
- Act as the first point of contact within the project visitor centre/site office when required
- Organise and facilitate visitor centre events, including schools, universities and industry visits
- Prepare weekly and monthly reports for the Site Team, client and Communications Team
- Attend monthly progress meetings, providing updates on stakeholder communications and any emerging issues
- Liaise with the Site Team and Communications Team regarding project website updates
- Provide guidance to site teams on effectively communicating with the public and handling conflict
- Assist with PR, community and social value events
- Support the wider Communications Team with general communications activity
- Maintain high standards of health and safety, safeguarding and GDPR compliance
What We're Looking For:
- At least 2 years' experience within a customer service, administration, communications or similar environment
- Excellent written and verbal communication skills
- Strong organisational skills and excellent attention to detail
- Confident dealing with members of the public and managing potentially challenging situations
- Good IT skills and experience using Microsoft Office
- A proactive, approachable and professional manner
- Ability to work independently and use your own initiative
- Full UK driving licence – essential
- Willingness to travel across the region when required
Desirable:
- Previous experience within communications, PR or marketing
- Experience updating customer-facing websites
- Understanding of social media platforms
- Previous construction or infrastructure experience
- Relevant qualification
The Details:
- Location: County Durham
- Contract: 12-month fixed term
- Driving Licence: Essential
- Regional Travel: Required
If you’re an experienced customer service or communications professional looking for an opportunity to work within a major infrastructure environment, get in touch with Elvet Recruitment today to find out more.
Stakeholder & Public Liaison Officer - 12 month FTC in Durham employer: Elvet Recruitment
Join a leading heavy civil engineering contractor based near Leeds, where you will be part of a dynamic team dedicated to significant projects in the Yorkshire region. With a strong focus on employee development and a supportive work culture, this company offers Assistant Quantity Surveyors the chance to take on full project responsibility while enjoying competitive benefits such as a company car allowance, pension, and generous annual leave. As a key player in the industry, they provide a unique opportunity for growth and stability in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder & Public Liaison Officer - 12 month FTC in Durham
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Elvet Recruitment.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Elvet Recruitment appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Stakeholder & Public Liaison Officer - 12 month FTC in Durham
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Elvet Recruitment know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Elvet Recruitment is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Elvet Recruitment
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
