At a Glance
- Tasks: Carry out multi-trade remedial works in residential properties while delivering excellent customer service.
- Company: Join a respected housebuilding business with a focus on customer satisfaction.
- Benefits: Varied role, hands-on work, and the chance to make a real difference.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Perfect for skilled tradespeople who enjoy diverse tasks and customer interaction.
- Qualifications: Experience in multiple trades and strong communication skills required.
Are you a multi-skilled construction professional looking for a varied role where you can use your practical skills while delivering excellent customer service? Do you have experience across joinery, bricklaying, plastering, tiling, painting and decorating and enjoy working independently while representing a respected housebuilding business in customers’ homes? Elvet Recruitment is delighted to be working in partnership with an established housebuilding business to recruit a Customer Services Multi-Trade Technician to join their Customer Services team. This is an excellent opportunity for a skilled and customer-focused tradesperson to carry out a variety of remedial works across occupied and unoccupied properties. You’ll be the face of the Customer Services function in the field, ensuring work is completed safely, efficiently and to a high standard while providing a professional and courteous service to customers.
The successful candidate will be practical, resourceful and confident working across multiple trades, with strong communication skills and a genuine commitment to delivering an excellent customer experience.
What You'll Be Doing:
- Carry out multi-trade remedial works across occupied and unoccupied residential properties
- Undertake works including joinery, bricklaying, plaster patching, painting and decorating, tiling and general labouring
- Complete basic M&E tasks where appropriate and within your level of competence
- Read and understand relevant drawings, specifications and construction information
- Ensure all work is completed safely and in accordance with company procedures, health and safety requirements and relevant legislation
- Provide a professional, courteous and customer-focused service when working in occupied properties
- Liaise directly with customers, provide updates and obtain satisfaction/completion confirmation where possible
- Provide regular progress updates to the central Customer Services team
- Maintain the customer service vehicle, ensuring it is clean, tidy, appropriately stocked and compliant with health and safety requirements
- Monitor van stock and record material usage against individual properties
- Use your judgement to identify effective remedial solutions while considering cost and wider development implications
- Work closely with Customer Services Managers, Inspectors, site teams, sales teams, contractors and other internal and external stakeholders
- Maintain awareness of house types, product specifications and relevant construction standards
- Follow Customer Services processes and procedures and contribute feedback to improve remedial solutions and working practices
What We're Looking For:
- Previous experience in a multi-skilled construction, maintenance or housebuilding environment
- Strong practical knowledge across multiple trades, particularly joinery, bricklaying, plastering, painting and decorating and tiling
- Good understanding of construction techniques and residential building processes
- Ability to read and understand construction drawings and specifications
- Basic understanding of NHBC standards
- Strong health, safety and environmental awareness
- Excellent communication and interpersonal skills
- Confident and professional when dealing directly with customers
- Ability to remain calm and professional when dealing with challenging or dissatisfied customers
- Strong problem-solving skills and a practical, resourceful approach
- Ability to work independently while also contributing effectively as part of a wider team
- Good IT skills and confidence using computer-based systems
- Full UK driving licence
- Smart and professional appearance when representing the business
- Desirable: NVQ Level 2 or equivalent, First Aid, scaffold awareness and cherry picker / MEWP certification
If you’re a multi-skilled tradesperson with strong practical construction experience and a customer-focused approach, this is an excellent opportunity to join an established housebuilding business and take on a varied role where no two days are the same.
Customer Services Technician employer: Elvet Recruitment
Join a leading heavy civil engineering contractor based near Leeds, where you will be part of a dynamic team dedicated to significant projects in the Yorkshire region. With a strong focus on employee development and a supportive work culture, this company offers Assistant Quantity Surveyors the chance to take on full project responsibility while enjoying competitive benefits such as a company car allowance, pension, and generous annual leave. As a key player in the industry, they provide a unique opportunity for growth and stability in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Customer Services Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Elvet Recruitment's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Elvet Recruitment. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Elvet Recruitment
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Elvet Recruitment.
