At a Glance
- Tasks: Carry out repairs and maintenance in residential properties, ensuring high-quality customer service.
- Company: Join a leading national housebuilder with a focus on customer satisfaction.
- Benefits: Competitive salary of £35,000, permanent contract, and opportunities for career growth.
- Other info: Work in a dynamic environment with a supportive team and excellent career prospects.
- Why this job: Make a real difference by resolving homeowner issues and enhancing their living experience.
- Qualifications: Experience in multi-trade roles and strong practical skills in carpentry and plumbing.
Are you an experienced Multi-Trade Operative with a strong background in residential property maintenance and a passion for delivering excellent customer service? Elvet Recruitment is recruiting for a Customer Service Technician to join a leading national housebuilder within its North East division, reporting to the Newcastle office and covering residential developments across the region. This is an excellent opportunity to join an established housebuilding business, supporting its customer care function by carrying out remedial works, resolving property defects and ensuring customers receive a high standard of service following completion of their new home.
The successful candidate will be an experienced multi-trade operative, confident carrying out a range of repairs within residential properties. You'll have a keen eye for detail, take pride in the quality of your workmanship and be comfortable working directly with homeowners to resolve issues efficiently, ideally completing works to a high standard on the first visit.
What You’ll Be Doing
- Carrying out remedial and maintenance works within occupied and unoccupied residential properties.
- Completing repairs and resolving defects reported through the customer service team.
- Undertaking general carpentry, including changing kitchen doors, cabinets and base units, and adjusting door alignment.
- Carrying out making good, painting, decorating, dry lining, tiling and grouting.
- Completing basic plumbing repairs and diagnosing common plumbing issues.
- Undertaking mastic and sealant works to achieve a consistent, high-quality finish.
- Reviewing defect lists and prioritising workloads to ensure repairs are completed within agreed timescales.
- Identifying and collecting the necessary materials ahead of customer appointments.
- Ensuring works are completed to NHBC, LABC and Premier standards, with a focus on quality and first-time completion.
- Liaising directly with homeowners and customers, providing a professional and helpful service throughout the repair process.
- Supporting Area Managers and Partners with inspections and resolving defects reported during the End of Defect Period.
- Providing feedback on subcontractor workmanship and identifying recurring quality issues.
- Assisting with customer-ready inspections and ad hoc works on completed developments.
- Working closely with the Customer Service Manager and Coordinators to ensure an effective customer care service.
- Completing all work safely and cost-effectively, identifying opportunities to improve standards and reduce costs.
What We’re Looking For
- Proven experience working in a multi-trade role within residential properties.
- Strong practical skills across general carpentry, making good, painting and decorating, dry lining, tiling and grouting – essential.
- Experience fitting or adjusting kitchen doors, cabinets and base units.
- Knowledge of basic plumbing and the ability to diagnose and resolve straightforward plumbing issues.
- Good mastic and sealant application skills, with an understanding of quality finishes.
Desirable:
- A formal carpentry qualification.
- Practical knowledge of NHBC Standards.
- Familiarity with NHBC's A Consistent Approach to Finishes, particularly Chapter 9.
- Previous experience within housebuilding, new-build housing or a residential customer care department.
The Details
- Location: North East
- Reporting Office: Newcastle
- Salary: £35,000 DOE
- Contract: Permanent
- Driving Licence: Full UK driving licence essential
This is a fantastic opportunity for an experienced Multi-Trade Operative or Maintenance Technician looking to join an established housebuilder and play an important role in maintaining customer satisfaction and quality standards across its North East developments.
Customer Service Technician employer: Elvet Recruitment
Join a dynamic and supportive team at an established surfacing and construction business in the North East, where your organisational skills will be valued and rewarded. With a focus on collaboration and professional growth, this role offers a chance to take ownership of diverse administrative tasks while working closely with senior management. Enjoy a friendly work culture that encourages initiative and provides opportunities for personal development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Elvet Recruitment's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Elvet Recruitment. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Elvet Recruitment
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Elvet Recruitment.
