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- Tasks: Join us as a Customer Care Technician, providing top-notch after-sales service in East Yorkshire.
- Company: Be part of a leading national housing developer with over 10 years of industry expertise.
- Benefits: Enjoy a full-time permanent role with a company van and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and building communities.
- Qualifications: Ideal for multi-skilled individuals with a background in joinery or painting & decorating.
- Other info: Work Monday to Friday, 37.5 hours per week, and embrace a dynamic housing environment.
Elvet Recruitment have been appointed to recruit a Customer Care Technician for a national housing developer.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England making it an exciting time to join their growing team for their sites around the East Yorkshire area.
Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for their customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment
Main duties will include, but not limited to:
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Customer Care Technician to join us, in a field based position covering the Yorkshire East region, focusing on Scarborough and Bridlington.
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The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
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Manage and continually improve the Customer Service experience for customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
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Varied daily duties in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
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To take care of your own health and safety and that of others who may be affected by your work and adhere to Health, Safety and Sustainability standards.
Skills and experience:
* Passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner.
* Multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
* UK Full Clean driving licence. xiskglj
Role information:
* Monday to Friday
* 37.5 hours per week
* Full time permanent
* Company Van
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website
Please call Heather Sweetman at Elvet Recruitment to discuss in more detail
Customer Care Technician employer: Elvet Recruitment
Contact Detail:
Elvet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the NHBC Standards and LABC Regulations. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to quality and safety during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This will highlight your ability to manage customer expectations and improve their experience, which is crucial for this role.
✨Tip Number 3
Network with professionals in the housing development sector, especially those who have experience in customer care roles. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about their work and demonstrating how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Care Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous roles or experiences that demonstrate your customer service skills, particularly in a technical or maintenance context. Mention specific examples where you have successfully resolved issues or improved customer satisfaction.
Showcase Your Skills: If you have a background in joinery or painting & decorating, make sure to include this in your CV. Detail any multi-skilled capabilities you possess that would be beneficial for the role, as well as your knowledge of NHBC Standards and LABC Regulations.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also outlines why you are a perfect fit for the company. Mention your passion for customer service and your commitment to maintaining high standards in your work.
How to prepare for a job interview at Elvet Recruitment
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this role heavily focuses on customer satisfaction.
✨Demonstrate Your Technical Skills
Since the position requires a multi-skilled technician, be prepared to discuss your technical background in joinery or painting and decorating. Highlight any relevant projects or tasks you've completed that showcase your skills and knowledge of NHBC Standards and LABC Regulations.
✨Understand the Company’s Vision
Research the company’s mission and values, especially their commitment to building communities and transforming lives. During the interview, align your personal values with theirs to show that you are a good cultural fit for the team.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to their goal of maintaining a 5-star customer service experience.