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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage customer interactions effectively.
- Company: Join a leading UK housebuilder known for quality homes and high customer satisfaction.
- Benefits: Enjoy excellent retail discounts, private healthcare, and a contributory pension scheme.
- Why this job: Be part of a forward-thinking team where your contributions truly matter.
- Qualifications: Experience in fast-paced customer service and strong relationship-building skills.
- Other info: Great opportunities for career growth in a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis. Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.
This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.
As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.
What You’ll Be Doing:
- Demonstrating role model customer behaviour at all times
- Acting as an inspiring role model in the delivery of excellent customer service
- Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
- Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk
- Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
- Ensuring customers are kept fully informed of progress throughout the resolution process
- Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
- Maintaining accurate, high-quality records of all customer interactions
- Building strong working relationships with internal teams to support effective issue resolution
- Liaising with subcontractors and suppliers to ensure customer commitments are met
- Providing feedback to support continuous improvement of service delivery
- Taking responsibility for personal development and continuously improving customer engagement skills
- Identifying more efficient or cost-effective ways of working
- Maintaining knowledge of house types, specifications, products and new home technologies
What We’re Looking For:
- Previous experience working in a fast-paced Customer Service environment
- Strong interpersonal and relationship-building skills
- Proven ability to work collaboratively and independently
- Ability to prioritise workload and take initiative to resolve problems
- Calm, resilient and measured approach in challenging situations
- Experience within the housebuilding industry
Role Details & Benefits:
- Permanent position
- Excellent retail discounts
- Company-funded life insurance
- Private healthcare
- Contributory pension scheme
- Discounted house purchase scheme
- Car leasing scheme and share plans
- Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
- Industry-leading professional training and development
- Opportunities for long-term career growth within a supportive and inclusive culture
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
Customer Care Coordinator employer: Elvet Recruitment
Contact Detail:
Elvet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in fast-paced environments. We want to see how your skills align with the role of Customer Care Coordinator!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t forget to demonstrate your interpersonal skills in your application. Use examples that show how you’ve successfully managed customer interactions in the past.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you’ve resolved customer issues or complaints efficiently. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with a leading housebuilder.
How to prepare for a job interview at Elvet Recruitment
✨Know Your Customer Care Basics
Before heading into the interview, brush up on your customer service principles. Understand what excellent customer care looks like and be ready to share examples from your past experiences that demonstrate your ability to handle customer interactions effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer complaints or issues. Highlight your approach to problem-solving and how you prioritise tasks, especially in a fast-paced environment. This will show that you can think on your feet and manage challenges efficiently.
✨Research the Company and Its Values
Familiarise yourself with the housebuilder's reputation and values. Knowing their commitment to customer satisfaction and quality will help you align your answers with what they’re looking for. It also shows genuine interest in the role and the company.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
