At a Glance
- Tasks: Support customers with onboarding, troubleshooting, and maximising product value.
- Company: Join a fast-growing Salesforce-native platform revolutionising PreSales technology.
- Benefits: Competitive salary, commission on sales, remote-first work, and 25 days holiday.
- Other info: Exciting start-up culture with opportunities for long-term growth.
- Why this job: Be a key player in shaping customer success and product evolution.
- Qualifications: Understanding of Salesforce CRM and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Elvance is a fast-growing Salesforce-native platform built to modernise the PreSales function, helping Technical Sales teams enhance their operations and replicate success. With leading AI capability, deep integrations, and powerful analytics, Elvance is becoming one of the most exciting companies in the PreSales technology market.
This role sits at the heart of our customer operations, supporting implementations, guiding users, solving problems, and feeding insight back into product development. You’ll work across many areas of the customer experience and become a key voice in how the platform evolves. You’ll be joining a start-up environment with plenty of opportunity, and we’re looking for someone who enjoys variety and feels confident operating across multiple areas of the business.
What You’ll Do
- Work with customers through onboarding, configuration, testing, and rollout of Elvance, setting up for maximum product value.
- Support customers day to day, offering agile help across troubleshooting, configuration, and best practices.
- Run customer meetings, demos, training sessions, and success reviews.
- Help customers understand and apply AI outputs and features in their workflows.
- Identify upsell opportunities, with commission earned on all sales you influence.
- Use leading AI solutions to produce documentation, guides, videos and repeatable processes for customer teams.
- Work closely with Marketing and other teams to drive business operations forward.
- Share insights with product and engineering to help shape the platform’s direction.
Required Skills & Experience
- Good understanding of Salesforce CRM with the ability to configure and administer it confidently.
- Willingness to develop Salesforce skills continuously.
- Salesforce or general development experience (Javascript, HTML, Apex) is a bonus.
- Clear communicator who can build trusted customer relationships.
- Strong home working setup: reliable internet, quiet workspace, and a capable laptop.
- Able to manage your own tasks and workload, take initiative, and move work forward without waiting for instruction.
- Flexible to occasionally work outside standard 9-5 hours when customer needs require it.
- UK based. London or East of England proximity is helpful but not required.
Working Style and Culture
- This role is suited to someone who is self-driven and able to operate with autonomy in a fast-paced environment, managing your workload and proactively identifying where to add value.
- Comfortable supporting a wide range of responsibilities in a start-up environment.
- Excited about working with AI features and customer-facing technology.
- Looking for long-term growth as the company expands.
Compensation & Benefits
- Salary: £35k-£45k
- Commission earned on all upsell sales
- 25 days holiday plus bank holidays
- Remote-first working
- Part-time options available (minimum 20 hours per week)
- 1-month probation period and a 1-month notice period
- Structured training and shadowing period before handling customers independently
Implementation & Success Manager (Salesforce Partner) in Manchester employer: Elvance
Elvance is an exceptional employer that thrives in a dynamic start-up environment, offering employees the chance to be at the forefront of innovation in the PreSales technology market. With a strong focus on personal and professional growth, team members benefit from structured training, flexible working arrangements, and the opportunity to influence product development while enjoying a competitive salary and commission structure. Join us to work with cutting-edge AI solutions and make a meaningful impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation & Success Manager (Salesforce Partner) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Elvance, its products, and its culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Implementation & Success Manager, you'll need to build trust with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Elvance team.
We think you need these skills to ace Implementation & Success Manager (Salesforce Partner) in Manchester
Some tips for your application 🫡
Show Your Salesforce Skills:Make sure to highlight your understanding of Salesforce CRM in your application. We want to see how you can confidently configure and administer it, so don’t hold back on sharing any relevant experience or projects you've worked on!
Be Clear and Concise:When writing your application, clarity is key! We appreciate a straightforward approach that showcases your communication skills. Remember, we’re looking for someone who can build trusted relationships with customers, so let your personality shine through.
Tailor Your Application:Take the time to tailor your application to our job description. Mention specific aspects of the role that excite you, like working with AI features or supporting customer success. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Elvance!
How to prepare for a job interview at Elvance
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, configurations, and how it integrates with other tools. Being able to discuss specific examples of how you've used Salesforce in past roles will show that you're not just familiar with it, but that you can confidently navigate and administer it.
✨Showcase Your Communication Skills
As an Implementation & Success Manager, clear communication is key. Prepare to demonstrate how you've built trusted relationships with customers in the past. Think of examples where you’ve run meetings, conducted training sessions, or resolved issues effectively. This will highlight your ability to engage with clients and support them through their journey.
✨Embrace the AI Angle
Elvance is all about leveraging AI to enhance customer experience. Familiarise yourself with how AI can be applied in PreSales functions and be ready to discuss any relevant experiences you have. Showing enthusiasm for AI and its potential will resonate well with the interviewers and align with the company’s vision.
✨Demonstrate Your Proactive Nature
In a fast-paced start-up environment, being self-driven is crucial. Prepare to share instances where you've taken initiative to solve problems or improve processes without waiting for direction. This will illustrate your ability to manage your workload effectively and add value to the team from day one.
