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For Companies At a Glance
- Tasks: Support customers with onboarding, configuration, and troubleshooting of our innovative platform.
- Company: Join a fast-growing Salesforce-native tech start-up revolutionising the PreSales function.
- Benefits: Competitive salary, commission on sales, remote-first work, and 25 days holiday.
- Why this job: Be a key player in shaping customer success and driving product evolution.
- Qualifications: Understanding of Salesforce CRM; strong communication and self-management skills.
- Other info: Exciting opportunity for growth in a dynamic, AI-driven environment.
The predicted salary is between 35000 - 45000 £ per year.
Elvance is a fast-growing Salesforce-native platform built to modernise the PreSales function, helping Technical Sales teams enhance their operations and replicate success. With leading AI capability, deep integrations, and powerful analytics, Elvance is becoming one of the most exciting companies in the PreSales technology market.
This role sits at the heart of our customer operations, supporting implementations, guiding users, solving problems, and feeding insight back into product development. You’ll work across many areas of the customer experience and become a key voice in how the platform evolves. You’ll be joining a start-up environment with plenty of opportunity, and we’re looking for someone who enjoys variety and feels confident operating across multiple areas of the business.
What You’ll Do
- Work with customers through onboarding, configuration, testing, and rollout of Elvance, setting up for maximum product value.
- Support customers day to day, offering agile help across troubleshooting, configuration, and best practices.
- Run customer meetings, demos, training sessions, and success reviews.
- Help customers understand and apply AI outputs and features in their workflows.
- Identify upsell opportunities, with commission earned on all sales you influence.
- Use leading AI solutions to produce documentation, guides, videos and repeatable processes for customer teams.
- Work closely with Marketing and other teams to drive business operations forward.
- Share insights with product and engineering to help shape the platform’s direction.
Required Skills & Experience
- Good understanding of Salesforce CRM with the ability to configure and administer it confidently.
- Willingness to develop Salesforce skills continuously.
- Salesforce or general development experience (Javascript, HTML, Apex) is a bonus.
- Clear communicator who can build trusted customer relationships.
- Strong home working setup: reliable internet, quiet workspace, and a capable laptop.
- Able to manage your own tasks and workload, take initiative, and move work forward without waiting for instruction.
- Flexible to occasionally work outside standard 9-5 hours when customer needs require it.
- UK based. London or East of England proximity is helpful but not required.
Working Style and Culture
- This role is suited to someone who is self-driven and able to operate with autonomy in a fast-paced environment, managing your workload and proactively identifying where to add value.
- Comfortable supporting a wide range of responsibilities in a start-up environment.
- Excited about working with AI features and customer-facing technology.
- Looking for long-term growth as the company expands.
Compensation & Benefits
- Salary: £35k-£45k
- Commission earned on all upsell sales
- 25 days holiday plus bank holidays
- Remote-first working
- Part-time options available (minimum 20 hours per week)
- 1-month probation period and a 1-month notice period
- Structured training and shadowing period before handling customers independently
Implementation & Success Manager (Salesforce Partner) employer: Elvance
Contact Detail:
Elvance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation & Success Manager (Salesforce Partner)
✨Tip Number 1
Get to know the company inside out! Research Elvance, its products, and its culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Implementation & Success Manager, you'll need to build trust with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to showcase your Salesforce skills! Be ready to discuss your experience with Salesforce CRM and any relevant projects. If you’ve got examples of how you've added value in previous roles, bring those to the table!
We think you need these skills to ace Implementation & Success Manager (Salesforce Partner)
Some tips for your application 🫡
Show Your Salesforce Skills: Make sure to highlight your understanding of Salesforce CRM in your application. We want to see how you can confidently configure and administer it, so share any relevant experiences or projects you've worked on!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a good communicator who can build trusted relationships, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Demonstrate Your Initiative: We love self-driven individuals! In your application, mention times when you've taken the initiative to solve problems or improve processes. This will show us that you're ready to thrive in our fast-paced start-up environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Elvance.
How to prepare for a job interview at Elvance
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, configurations, and how it integrates with other tools. Being able to discuss specific use cases or examples of how you've used Salesforce in the past will show that you're not just familiar with it, but that you can confidently navigate and administer it.
✨Showcase Your Communication Skills
As an Implementation & Success Manager, clear communication is key. Prepare to demonstrate how you've built trusted relationships with customers in previous roles. Think of examples where you’ve run meetings, training sessions, or demos, and be ready to share how you tailored your approach to meet different customer needs.
✨Emphasise Your Problem-Solving Abilities
Elvance is looking for someone who can troubleshoot and provide agile support. Be prepared to discuss specific challenges you've faced in past roles and how you resolved them. Highlight your ability to think on your feet and adapt to changing situations, especially in a fast-paced start-up environment.
✨Demonstrate Your Passion for AI and Technology
Since this role involves working with AI features, show your enthusiasm for technology and how it can enhance customer experiences. Share any relevant experiences where you've applied AI solutions or similar technologies in your work. This will help convey that you're not just looking for a job, but that you're genuinely excited about contributing to Elvance's mission.