At a Glance
- Tasks: Lead a dynamic front-of-house team in a luxury residential estate.
- Company: Join a prestigious residential estate in Central London, known for exceptional service.
- Benefits: Enjoy a salary of up to £70K, bonuses, and private medical insurance.
- Other info: Be part of a team that values professionalism and high service standards.
- Why this job: Elevate guest experiences in a vibrant community-focused environment with growth opportunities.
- Qualifications: 5+ years in hospitality with strong leadership and communication skills required.
The predicted salary is between 42000 - 84000 € per year.
Are you a hands-on, people-focused hospitality leader with a passion for delivering exceptional service in a premium residential setting? This is a unique opportunity to lead and elevate the guest and resident experience within an iconic and community-focused environment.
Salary: Up to £70,000 pa + bonus
Benefits:
- Excellent training, development and promotion opportunities
- Pension Scheme
- Up to 25 days' holiday
- Holiday exchange scheme
- Private medical insurance
About the Role:
As the Senior Operations Manager, you will be the driving force behind a welcoming, polished, and service-led front of house team. From managing the day-to-day concierge and reception services to overseeing team rotas, standards, and performance, you will play a central role in ensuring the estate maintains its reputation for high service standards and resident care.
Key Responsibilities:
- Lead, train, and develop a professional front-of-house team, including security and catering.
- Ensure a warm and responsive welcome for all residents, guests, and visitors.
- Uphold exceptional service standards and a five-star hospitality approach across all FOH touchpoints.
- Manage team scheduling, performance reviews, and operational rotas.
- Handle resident enquiries, requests, and complaints with empathy and efficiency.
- Liaise with contractors, estate management, and other departments to ensure a joined-up approach to resident services.
- Implement and maintain processes and service improvement initiatives.
- Maintain high levels of discretion, professionalism, and presentation.
About You:
- 5+ years experience in a hospitality, concierge, or residential front-of-house setting.
- Strong team leadership and staff development skills.
- Exceptional interpersonal and communication abilities.
- Experience working with high-end clientele or residents.
- Calm under pressure and solutions-focused.
- Comfortable managing rotas, shifts, and performance across a 7-day operational service.
- Proactive, organised, and service-obsessed.
If you are interested in this role, apply today by clicking on the link below and submit your C.V.
Senior Operations Manager | London | £70K employer: Elton Recruitment
Join a prestigious residential estate in Central London, where your leadership will shape an exceptional guest and resident experience. With a strong focus on professional development, competitive salary, and a supportive work culture, this role offers the chance to thrive in a dynamic environment that values service excellence and community engagement. Enjoy generous benefits including up to 25 days' holiday, private medical insurance, and a pension scheme, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager | London | £70K
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in residential settings. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends in service excellence.
✨Tip Number 2
Research the specific residential estate you are applying to. Understand their values, mission, and the unique aspects of their service offerings. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in previous roles. Be ready to share specific examples of how you've improved service standards and handled challenging situations with residents or guests.
✨Tip Number 4
Familiarise yourself with the latest trends in luxury hospitality and customer service. Being knowledgeable about current best practices will not only impress interviewers but also show that you are proactive and committed to maintaining high service standards.
We think you need these skills to ace Senior Operations Manager | London | £70K
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise your ability to manage front-of-house operations and deliver exceptional service, as these are key aspects of the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your hands-on approach to leadership. Mention specific examples of how you've improved service standards or led a team in a similar environment.
Highlight Relevant Skills:In your application, focus on skills such as team development, communication, and problem-solving. These are crucial for managing a front-of-house team and ensuring a high level of resident care.
Showcase Your Experience:Detail your 5+ years of experience in hospitality or concierge settings. Include any specific achievements or initiatives you've led that demonstrate your capability to enhance guest experiences and operational efficiency.
How to prepare for a job interview at Elton Recruitment
✨Showcase Your Leadership Skills
As a Senior Operations Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, focusing on training, performance reviews, and creating a positive work environment.
✨Demonstrate Your Service Excellence
This role requires a strong focus on delivering exceptional service. Highlight your experience with high-end clientele and discuss how you maintain service standards, especially in challenging situations. Use anecdotes that illustrate your commitment to a five-star hospitality approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle resident complaints or requests. Think of scenarios where you've had to manage difficult situations with empathy and efficiency, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the ethos of the residential estate will help you align your answers with their values. Familiarise yourself with their community-focused approach and be ready to discuss how you can contribute to enhancing the guest and resident experience.
