Residential Building Manager

We are recruiting on behalf of our client for a Residential Building Manager. The ideal candidate must have previous experience working within the Residential sector. This is an amazing opportunity to work directly for one of London’s finest residential developers. The apartments are located in a prestigious area of London. The role will be to manage 2 buildings for our client, and you will be responsible for the supervision of staff, contractors, cleaners and front-of-house team members. Your role will oversee residents and ensure the effective and efficient property management of the building.

Salary: £60,000 + bonus

Benefits:

• Generous pension scheme
• Cycle to work scheme
• Childcare voucher scheme
• Life assurance scheme
• Holiday flex scheme
• Season ticket travel loan
• Company rewards
• Private dental & healthcare

Main Responsibilities:

• Overseeing the facilities management of the 2 new residential buildings, ensuring they are well maintained, compliant, and operated efficiently.
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents.
• Attend regular residents meetings to keep them informed on all aspects of management.
• Maintain excellent landlord/tenant relationships and ensure that all services are maintained to the highest standard as required by the respective leases.
• Ensure good tenant communications on all issues relating to day-to-day operation of the building and facilities provided.
• Experience in budget management. Understanding of legislative requirements within affordable housing.
• Work alongside the Facilities Manager, Concierge Manager and Cleaning Staff including recruitment, training, control of rotas and monitoring of ongoing performance.
• Oversee pay, benefits and disciplinary and grievance including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
• Effective cost and control review of expenditure and accounts, including setting of service charges and presenting accounts and monthly budget reviews.
• Maintain good relationships with the general public exposed to or using the facilities provided by the internal and external building.
• Set the scope and specifications for the cleaning requirements and ensure that the required standards are maintained through audits and SLAs.
• Liaise with the Fire Safety & Environment Manager and the Building Services Manager to ensure that procedures are implemented in accordance with the appropriate requirements.

Essential:

• Level 3 ARLA Qualification or TPI Level 2, 3, 4 highly desirable.
• Experience in Building Management and leading a team.
• Friendly telephone manner.
• An understanding of the Build to Rent market.
• Working knowledge of Health & Safety legislation, including the Building Safety Act 2022.
• Best practice facilities management experience, including performance management, quality assurance technique.
• IOSH Managing Safely and NEBOSH General Certificate are desirable.
• Experience in financial and budgetary control/management.
• Ability to manage multiple complex projects and write concise comprehensive reports.
• Working knowledge of Health and Safety to include COSHH and RIDDOR and carrying out risk assessments.
• Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.