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For Companies At a Glance
- Tasks: Manage defects and ensure customer satisfaction across high-end residential developments.
- Company: Join a leading property management firm known for quality and customer care.
- Benefits: Enjoy a £60,000 salary, bonuses, generous pension, and flexible holiday options.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences.
- Qualifications: Experience in customer service and defect management is essential; line management experience is a plus.
- Other info: This is a 12-month maternity cover role based in London.
The predicted salary is between 48000 - 72000 £ per year.
Our client is looking for a maternity cover, site-based Defects Manager - 12 months FTC - overseeing the daily management of the defects that are reported to the Customer Services Team across all For Sale developments within the portfolio, ensuring that good relations are maintained with the customers, their tenants and trade contractors.
Salary: £60,000 + bonus
Generous benefits include:
- Pension scheme
- Cycle to work scheme
- Childcare voucher scheme
- Life assurance scheme
- Holiday flex scheme
- Season ticket travel loan
- Company rewards
- Private dental & healthcare
Main Responsibilities:
- Oversee the close out of defects within the remaining apartments in warranty, any latent defects and new defects that arise at Southbank Place, working with the team and contractors to resolve all issues within a timely manner.
- Oversee the management of snagging lists that are received by residents or their representative, ensuring the close out/management of all items prior to legal completion.
- Assist in quality assurance checks of apartments, prior to handover from the contractor and to the purchaser.
- Ensure that functionality checks are carried out in all unsold apartments prior to handover so that any issues can be rectified prior to customers moving in.
- Keep accurate records of apartments checked and issues identified.
- Take ownership of issues and proactively look at alternative solutions where needed, to ensure the close out of all tasks.
- Coordinate and oversee the resolution of complex defects at Southbank Place and assist where needed at Wood Wharf, working with all parties to ensure that the customer is kept well informed of progress.
- Keep well documented updates on Salesforce, Sharepoint and Dome, ensuring that all communication is recorded accurately so that information can be seen and shared by all team members.
- Raise any necessary purchase orders for contractors for works to be completed at our clients Estates in line with the set budgets for each site and provide invoices to accounts for payment to be made once works have been completed.
- Host weekly defects meetings and attend weekly meetings.
- Ensure all defects are recorded and uploaded on Dome and there is consistency in the way defects are managed across both sites.
Essential:
- An experienced, customer-focused and well-presented professional with a hands-on approach.
- The candidate must be extremely well organised, with exceptional written and verbal communication skills and be IT literate with the ability to learn new software with ease.
- Experience working in a similar role is essential.
- It would be highly desirable for the incumbent to have line management experience.
- Experience of working in high-end residential is preferred.
Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.
Defects & Aftercare Manager | London | £60,000 employer: Elton Recruitment
Contact Detail:
Elton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects & Aftercare Manager | London | £60,000
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Salesforce and Sharepoint. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully managed defects or customer complaints in previous roles. Highlighting your hands-on approach and problem-solving skills will resonate well with the hiring team.
✨Tip Number 3
Research the company’s portfolio, especially their high-end residential projects. Understanding their developments will allow you to speak knowledgeably about their work and how you can contribute to maintaining their standards.
✨Tip Number 4
Network with professionals in the property management sector, particularly those who have experience in defect management. They may provide insights or even referrals that could strengthen your application.
We think you need these skills to ace Defects & Aftercare Manager | London | £60,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service. Use specific examples from previous roles that demonstrate your ability to oversee defect resolution and maintain good relations with customers.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your hands-on approach, organisational skills, and any experience you have in high-end residential projects.
Showcase Communication Skills: Since exceptional written and verbal communication skills are essential for this role, ensure your application is free of errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated with customers or managed teams in the past.
Highlight IT Proficiency: Mention your familiarity with software tools like Salesforce, Sharepoint, and Dome, as well as your ability to learn new software quickly. This will show that you're prepared to handle the technical aspects of the role.
How to prepare for a job interview at Elton Recruitment
✨Showcase Your Customer Focus
As a Defects & Aftercare Manager, your ability to maintain good relations with customers is crucial. Be prepared to share examples of how you've successfully managed customer relationships in the past, especially in challenging situations.
✨Demonstrate Organisational Skills
This role requires exceptional organisational skills. During the interview, highlight your experience in managing multiple tasks and projects simultaneously, and discuss any tools or methods you use to stay organised.
✨Prepare for Technical Questions
Expect questions related to defect management and quality assurance processes. Brush up on your knowledge of snagging lists, warranty issues, and how to effectively resolve complex defects, as these will likely come up during the interview.
✨Familiarise Yourself with Relevant Software
Since the role involves using Salesforce, Sharepoint, and Dome, it’s beneficial to have a basic understanding of these platforms. If you have experience with similar software, be sure to mention it and express your willingness to learn new systems quickly.
